TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Roof won't open.

Discussion in 'Model S: User Interface' started by SkyKidFalken, Mar 14, 2013.

  1. SkyKidFalken

    SkyKidFalken TSLA Fanboy

    Joined:
    Jan 5, 2013
    Messages:
    16
    Location:
    Vancouver, Canada
    Hello

    My sunroof is not opening since day one. On the pick-up day, I was told to wait for an update to fix some software issues, including the sunroof.

    It's been 3 months and I've had 3 patches, but the sunroof is still not opening.

    I live in Vancouver. It's very rainy down here so I don't mind keeping the sunroof closed all day.

    Maybe it's not a software issue.

    Anyone had the same problem?
     
  2. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    Get to a service center and get it fixed .... clearly not a software issue at this point...
     
  3. Bifff67

    Bifff67 Member

    Joined:
    Nov 2, 2011
    Messages:
    271
    Location:
    Northern Virginia
    Happened to me, suspiciously right after 4.2 download. Worked for months before that. I have not taken time to ask about it yet.
     
  4. dtich

    dtich #P708

    Joined:
    May 31, 2012
    Messages:
    428
    Location:
    Los Angeles
    most likely just needs to be recalibrated, takes a minute.
     
  5. SkyKidFalken

    SkyKidFalken TSLA Fanboy

    Joined:
    Jan 5, 2013
    Messages:
    16
    Location:
    Vancouver, Canada
    Tried to contact the service center in Vancouver. No one answers my call.

    I've had bad experience with some of the employees here in Vancouver. They agreed to fix the scratches on my car on the pick-up day but later refused to do so.
     
  6. mnx

    mnx 2013 P85

    Joined:
    May 6, 2009
    Messages:
    2,281
    Location:
    Ancaster, Canada
    I think if you let it ring long enough you call will be forwarded to HQ. At least then there will be a record of your problem in their system.

     
  7. stevezzzz

    stevezzzz R;SigS;P85D;SigX

    Joined:
    Nov 13, 2009
    Messages:
    6,062
    Location:
    Colorado
    That sounds like bad customer service. Did you have the scratches noted as a due bill repair at delivery? Have you called Tesla's ownership experience team to escalate your request?
     
  8. RichA

    RichA Member

    Joined:
    Jun 30, 2009
    Messages:
    34
    Location:
    Silicon Valley, CA
    I had this happen with the 4.2 update. Call the service center, they contacted engineering who called me while I waited in my car. They recalibrated over the air and it worked right away. About a 10 minute process. I hope your fix is as simple.
     

Share This Page