Hey everyone, I am a first-time poster, but I have been reading and trying to learn as much as possible.
I have a Model S that was being repaired for me out of state, and the vehicle was taken in for the Supercharging Inspection on the 20th. The service ticket indicated that we wanted everything done to reinstate supercharging, and I called the service center to confirm that it was scheduled appropriately. The Model S passed inspection, and after the appointment, my mechanic told me it would take about a week to turn on supercharging.
Fast forward to yesterday, and there is still no supercharging. I asked for the invoice and saw that the service center only did the High Voltage Vehicle inspection. I called the service center, and they got the vehicle in this morning for the Fast Charge inspection. While I was on the phone with them, they confirmed it could take up to a week for the supercharging to be turned back on. In any normal circumstance, that would be fine, but I have a flight leaving in 36 hours so I can pick up the car and drive it back home.
I have read reports of people having the supercharging enabled when they picked it up, and I've seen reports of people having to wait up to a week or more. The service center states that they send all of the inspection information out of the service center to an 'engineer' who reviews the data and determines if the supercharging should be reinstated. My service center doesn't seem very knowledgeable about the process, and I'm trying to get this process wrapped up and addressed before I get on my flight. Driving 1,285 miles in 5 days on pubic level 2 chargers does not sound like an enjoyable experience.
My question is for those who had their supercharging reinstated. Can you share any information with me regarding getting the SC reenabled immediately? Did Tesla tell you how they did it or the process they had to go through? Are there any buzzwords or phrases I should bring up when I call the service center tomorrow to verify the work before I board my flight? I'd imagine it's the same process as someone who roots the MCU to change the internal code and then send that information to the "Tesla Super Charging Cloud".
Am I hoping for something that probably won't happen, or is this something that I can help the service center push through for my pick-up date?
I tagged some of the big players in this salvage thread, hoping you can offer insight into my time-sensitive situation.
@MP3Mike @wk057 @vcor @VegarHenriksen