Hello fellow Tesla enthusiasts!!
Just joined the forums, I have a 2019 Model 3 AWD that I bought used in June. She has been amazing to me ever since Friday after we had a software update that had to do with text messaging.
When leaving work in the afternoon my wife shoots me a text message and my screen went dark and restarted while driving. Thought it was weird but didnt think much of it becuase I did not respond right away. While sitting in bumper to bumper traffic as I do on a daily basis, I sent her back a text and it was fine, when she replied it happened again! The more she texted me the more my screen went crazy and kept restarting. I pulled over and Facetimed her and same thing, screen kept restarting. I hung up. waited for screen to come back up, and this time CALLED her, SAME THING! I am pretty tech savvy so this is the troubleshooting I have done thus far:
1: I completely restarted the screen by pushing both buttons on steering wheel until screen went back and T came back up, essentially imitating the issue but without texting, a forced restart.
Results: nothing changed, still kept restarting when getting texts, NOT sending texts.
2: I was on a BETA iOS program on my phone, so I would get more frequent updates on my phone, I completely removed the profile on my phone and went to regular iOS 14 that the general public has
Results: nothing changed, same symptoms
3. I completely removed my phone from the car and added it again via bluetooth.
Results: nothing changed, same symptoms
4. I have narrowed the issue down to only when my wife texts me. I have tried with other people and it does not happen, we are both on same versions, so strange.
I have an appt set up with Tesla for Thursday but wanted to see if anyone else has experienced this and if you guys had any pointers or quick fixes so I wouldnt waste Teslas nor my time. I think the last thing I want to do is go BACK an update on the car but not sure how to do that, if it is possible, or if that would solve anything. Thanks for any responses.
Tesla Version: 2020.48.10 F8900CDDD03A
My phone version: iOS 14.3
Wife phone version: iOS 14.3
Just joined the forums, I have a 2019 Model 3 AWD that I bought used in June. She has been amazing to me ever since Friday after we had a software update that had to do with text messaging.
When leaving work in the afternoon my wife shoots me a text message and my screen went dark and restarted while driving. Thought it was weird but didnt think much of it becuase I did not respond right away. While sitting in bumper to bumper traffic as I do on a daily basis, I sent her back a text and it was fine, when she replied it happened again! The more she texted me the more my screen went crazy and kept restarting. I pulled over and Facetimed her and same thing, screen kept restarting. I hung up. waited for screen to come back up, and this time CALLED her, SAME THING! I am pretty tech savvy so this is the troubleshooting I have done thus far:
1: I completely restarted the screen by pushing both buttons on steering wheel until screen went back and T came back up, essentially imitating the issue but without texting, a forced restart.
Results: nothing changed, still kept restarting when getting texts, NOT sending texts.
2: I was on a BETA iOS program on my phone, so I would get more frequent updates on my phone, I completely removed the profile on my phone and went to regular iOS 14 that the general public has
Results: nothing changed, same symptoms
3. I completely removed my phone from the car and added it again via bluetooth.
Results: nothing changed, same symptoms
4. I have narrowed the issue down to only when my wife texts me. I have tried with other people and it does not happen, we are both on same versions, so strange.
I have an appt set up with Tesla for Thursday but wanted to see if anyone else has experienced this and if you guys had any pointers or quick fixes so I wouldnt waste Teslas nor my time. I think the last thing I want to do is go BACK an update on the car but not sure how to do that, if it is possible, or if that would solve anything. Thanks for any responses.
Tesla Version: 2020.48.10 F8900CDDD03A
My phone version: iOS 14.3
Wife phone version: iOS 14.3