spooksman
Member
I know I'm late to the party, but I have a SMETS1 meter and moved to Octopus Go without issue. No problems at all, and the savings are HUGE with two EVs in the house...
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I know I'm late to the party, but I have a SMETS1 meter and moved to Octopus Go without issue. No problems at all, and the savings are HUGE with two EVs in the house...
Yeah, mine is "Secure"...The "Secure" brand Smets1 meters work with Octopus. There may be others but most won't.
Two EVs and a ground source heat pump here. Peak draw when heating the hot water tank for legionella boost is close to 15kW in the early hours. Octopus may not like me, but I love the 5p juiceI know I'm late to the party, but I have a SMETS1 meter and moved to Octopus Go without issue. No problems at all, and the savings are HUGE with two EVs in the house...
Yeah, mine is "Secure"...
SMETS2 is the 'smart' meter standard rather than anything to do with charging. Its all to do with how the billing data is reported back to the supplier.
In short.
SMETS1 meters would only work (as in send billing info) with the supplier who fitted it and a small number of others which may or may not have used the same meter. So if you are SMETS1 and want to change supplier, you go back to dumb billing, or did*...
SMETS2 meters are a more industry standard, so billing info could be used by many more suppliers - switching supplier should be OK and retain smart billing. However, SMETS2 communications are not as robust, so there are more locations in the country where the meter cannot communicate in a smart way.
* there is a plan, I think already underway in limited form, that upgrades SMETS1 meters to more open standard, so changing supplier is not the big issue it once was. Or you can just have a new meter fitted...
The much vaunted Octopus Go tarrif requires a 'smart' meter compatible with Octopus.
What we did when we got our car was to look at our charging pattern and then decide what to do rather than just jumping blindly into a tarrif. Many of these smart tarrifs have a higher than normal standing charge, something to bear in mind before choosing a tarrif.
That’s good to know - thanks.Octopus actually arranged for a secondhand "Secure" SMETS1 meter to be installed for me 2 years ago because they were certain that a new SMETS2 meter with its different communication protocols would not work at our location. It's been absolutely fine and delivers the required half hourly readings.
The "Secure" brand Smets1 meters work with Octopus. There may be others but most won't.
I just checked and mine is a Secure brand (Liberty 100, to be precise), however I emailed Octopus to confirm that they can work with this model.
However, I just ran a check on them via Trustpilot and almost all of the recent reviews absolutely crucify them for abysmal customer service, including not showing up for / cancellation of appointments with no notice, not responding to emails etc. This doesn’t give me a comfortable feeling since Bulb has at least been very responsive in the 18 months I’ve been with them.
I expect if you don’t have any problems with your supply or had any occasion to contact them for support you might not be aware of this but I’d be interested to know if anyone in the TMC has had similar experiences.
If you have a problem with your supply that would be the DNO that turn up, not Octopus or any other energy provider. All they do is bill you and arrange smart meters.I just checked and mine is a Secure brand (Liberty 100, to be precise), however I emailed Octopus to confirm that they can work with this model.
However, I just ran a check on them via Trustpilot and almost all of the recent reviews absolutely crucify them for abysmal customer service, including not showing up for / cancellation of appointments with no notice, not responding to emails etc. This doesn’t give me a comfortable feeling since Bulb has at least been very responsive in the 18 months I’ve been with them.
I expect if you don’t have any problems with your supply or had any occasion to contact them for support you might not be aware of this but I’d be interested to know if anyone in the TMC has had similar experiences.
I just checked and mine is a Secure brand (Liberty 100, to be precise), however I emailed Octopus to confirm that they can work with this model.
However, I just ran a check on them via Trustpilot and almost all of the recent reviews absolutely crucify them for abysmal customer service, including not showing up for / cancellation of appointments with no notice, not responding to emails etc. This doesn’t give me a comfortable feeling since Bulb has at least been very responsive in the 18 months I’ve been with them.
I expect if you don’t have any problems with your supply or had any occasion to contact them for support you might not be aware of this but I’d be interested to know if anyone in the TMC has had similar experiences.