What a nightmare. I got the system upgrade last week and when I got home, the car would not connect to my WiFi without an error message. We've discussed this here and on Facebook at length and none of the suggestions fixed it.
I made a mobile service request and today a week later, the tech came right on time. But he was not there to fix the WiFi. He came to fix something THEY had broken (a dash panel) during the upgrade.
I called Tesla's corporate service. A guy answers and talked like he was stoned--speech slurred, mumbling, incoherent answers. He was (in contrast to everyone else I talk to) less than helpful. I asked to speak to a supervisor. "No one is available," he mumbles. "Have him call me," says I. "Sure. <click>" I'm now beyond furious. <deep breath>
The mobile tech says he thinks a new firmware flash will fix the WiFi and 40 minutes later we try it. WiFi now connects. GREAT! And then the WiFi turns itself off by itself "WiFi will resume when you start driving" it says. Wait. What? I need the WiFi in the garage when the car is sitting here in park so it can do updates. We reboot. Same deal. The tech gives up. Now I have to take it back to the Bellevue Service Center to have them fix it again. #notahappycamper
It seems when the Bellevue Service Center created the mobile appt. to replace the cracked dash panel, they OVERWROTE my WiFi service request so there was no record of it--except on my phone in the Tesla app. The app had no record of any dash panel appt. Something is not synchronizing.
I also noticed that none of the (several) confirmation and reminder emails said WHAT they were coming out to fix or what I was bringing the car in to fix. Another bug IMHO. I would have brought the car in earlier tomorrow (when they gave me a service appointment), but I'm in a VA Chronic Pain and STRESS Management class. Somehow, I don't think I should skip it this week.
I made a mobile service request and today a week later, the tech came right on time. But he was not there to fix the WiFi. He came to fix something THEY had broken (a dash panel) during the upgrade.
I called Tesla's corporate service. A guy answers and talked like he was stoned--speech slurred, mumbling, incoherent answers. He was (in contrast to everyone else I talk to) less than helpful. I asked to speak to a supervisor. "No one is available," he mumbles. "Have him call me," says I. "Sure. <click>" I'm now beyond furious. <deep breath>
The mobile tech says he thinks a new firmware flash will fix the WiFi and 40 minutes later we try it. WiFi now connects. GREAT! And then the WiFi turns itself off by itself "WiFi will resume when you start driving" it says. Wait. What? I need the WiFi in the garage when the car is sitting here in park so it can do updates. We reboot. Same deal. The tech gives up. Now I have to take it back to the Bellevue Service Center to have them fix it again. #notahappycamper
It seems when the Bellevue Service Center created the mobile appt. to replace the cracked dash panel, they OVERWROTE my WiFi service request so there was no record of it--except on my phone in the Tesla app. The app had no record of any dash panel appt. Something is not synchronizing.
I also noticed that none of the (several) confirmation and reminder emails said WHAT they were coming out to fix or what I was bringing the car in to fix. Another bug IMHO. I would have brought the car in earlier tomorrow (when they gave me a service appointment), but I'm in a VA Chronic Pain and STRESS Management class. Somehow, I don't think I should skip it this week.