TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Service??

Discussion in 'Model X: Driving Dynamics' started by WhitneyAA, Jul 15, 2016.

  1. WhitneyAA

    WhitneyAA Member

    Joined:
    Jun 15, 2016
    Messages:
    17
    Location:
    Atlanta
    How do you get Tesla's serviced? What regular services have Tesla owners needed? Is it hard to get the car serviced?
     
  2. Saghost

    Saghost Active Member

    Joined:
    Oct 9, 2013
    Messages:
    3,003
    Location:
    Delaware
    Service is performed by Tesla at their service centers, by scheduled appointment. Tesla would prefer to see all the cars once a year, but isn't tying the warranty to that happening, and does charge a fair amount for the annual service.

    Service plans

    I have no experience, but from the forum descriptions it seems like the process is pretty painless - one you get an appointment. Tesla's Service Centers seem to be somewhat overwhelmed/backlogged recently...
     
  3. X Fan

    X Fan Member

    Joined:
    Sep 29, 2015
    Messages:
    490
    Location:
    Naples, FL & OIB, NC
    Isn't that the S plan? I haven't seen one for the X nor did Dania Beach have info to provide to me last week.
     
  4. Saghost

    Saghost Active Member

    Joined:
    Oct 9, 2013
    Messages:
    3,003
    Location:
    Delaware
    I was under the impression it would apply to both, but I certainly could be mistaken.
     
  5. CmdrThor

    CmdrThor Member

    Joined:
    Jul 24, 2013
    Messages:
    854
    Location:
    Marietta, GA
    Some people have been able to purchase a plan for Model X based on Model S prices. But it is not available in anyone's My Tesla page and my service center still says no information available.

    It isn't difficult to get a Tesla serviced, but the wait time to get an appointment can be 3+ weeks. I'm planning on taking mine in every 25,000 miles and skipping the 12,500 mile services and replacing things like the cabin air filter and wiper blades myself.
     
  6. Chopr147

    Chopr147 Active Member

    Joined:
    Apr 3, 2016
    Messages:
    1,122
    Location:
    Wantagh, NY
    In My Tesla page:




    PRE-PAID SERVICE PLANS

    Tesla Service includes everything needed to keep your Model S in great condition. System monitoring is always on alert and software updates keep your car up-to-date with new features even after you've taken delivery. All plans include annual inspection, or inspection every 12,500 miles.

    Learn more about Tesla Service >

    3-YEAR PLAN
    Tesla Service for three years
    Up to 37,500 miles
    $1,325
    Prepaid
    Read Agreement
    4-YEAR PLAN
    Tesla Service for four years
    Up to 50,000 miles
    $2,100
    Prepaid
    Read Agreement
    8-YEAR PLAN
    Tesla Service for eight years
    Up to 100,000 miles
    $4,000
    Prepaid
    Read Agreement
    Four year extension plans are only available in combination with an initial four year service plan at this time. Extension plans may be available for individual purchase in the future. Availability, duration, and pricing subject to change.
     
  7. Chopr147

    Chopr147 Active Member

    Joined:
    Apr 3, 2016
    Messages:
    1,122
    Location:
    Wantagh, NY
    What is the charge for regular service maintainance. Is it $600 each year or visit? If that's the case then it may pay to get the 3 year plan. Savings: $475
     
  8. FlatSix911

    FlatSix911 918 Hybrid

    Joined:
    Jun 15, 2015
    Messages:
    2,340
    Location:
    Silicon Valley
    upload_2016-7-21_9-49-3.png
     
  9. 182RG

    182RG Free The Service Manuals From Tyranny

    Joined:
    Apr 26, 2016
    Messages:
    365
    Location:
    Virginia
    So, under warranty, or on a lease, why would anyone have annual "service" performed?
     
  10. Chopr147

    Chopr147 Active Member

    Joined:
    Apr 3, 2016
    Messages:
    1,122
    Location:
    Wantagh, NY
    I hope they really inspect everything. We all know the oil change places that have a list of like 30 things they will check for $19.95! Is checking looking at it and saying"looks good" for $400? I can do my own wipers :) Cabin filter and key fob battery. But having said that it's a new car and I will do the first 2 years of service, then maybe re-assess whether I need any more. Of course if all I ever need is annual service I will be a very happy S driver ! :)
     
  11. TexasEV

    TexasEV Active Member

    Joined:
    Jun 5, 2013
    Messages:
    3,773
    Location:
    Austin, TX
    Would you rather have a problem on your trip, even if it's covered by warranty, or would you rather have the car taken care of proactively? I've had parts replaced and service bulletin issues addressed when I didn't know there was anything wrong.
     
  12. 182RG

    182RG Free The Service Manuals From Tyranny

    Joined:
    Apr 26, 2016
    Messages:
    365
    Location:
    Virginia
    I'd rather proactively take care of my own car, actually.
     
  13. outie

    outie Member

    Joined:
    May 22, 2016
    Messages:
    488
    Location:
    SoCal
    You can never rely on service to take care of issues proactively, not only because they care less (beyond the scope of visual-inspection), it's also because many issues do not show up at inspections. True for all cars.
     
    • Like x 1
  14. TexasEV

    TexasEV Active Member

    Joined:
    Jun 5, 2013
    Messages:
    3,773
    Location:
    Austin, TX
    Do you own a Tesla? I don't see one in your signature. The logs go well beyond the scope of visual inspection. A Tesla is not like "all cars", nor are Tesla service centers like dealerships.
     
    • Like x 2
  15. ptsagcy

    ptsagcy Member

    Joined:
    Nov 4, 2013
    Messages:
    434
    Location:
    NJ
    @TexasEV +1
    @ Outie My experience with Tesla service has been that they are definitely proactive fixing many things that I did not ask them to do. TexasEV is correct - one of the reasons to buy a Tesla is that their service people are totally different than the rip-off artist ICE shops. Tesla does not make its money on service like the ICE shops, so has no incentive to do all the unnecessary and overpriced work that the ICE shops do.
     
  16. jaguar36

    jaguar36 Member

    Joined:
    Apr 10, 2014
    Messages:
    859
    Location:
    NJ
    Tesla charges $400 for a Tire rotation, filters, wiper blades. 4x cost because a Tesla is special? Doesn't seem like the ICE shops are the rip-off here.

    Tesla also does everything in the power to maintain a monopoly on service by not releasing service manuals, or tools (like every other ICE manufacturer does) and by restricting a large number of parts that will not be sold even to owners.
     
    • Like x 3
  17. 182RG

    182RG Free The Service Manuals From Tyranny

    Joined:
    Apr 26, 2016
    Messages:
    365
    Location:
    Virginia
    Thank you. Well said!
     
  18. JSkrehot

    JSkrehot Member

    Joined:
    May 15, 2016
    Messages:
    47
    Location:
    Martinez, Ca
    $400 seems very excessive for the 3 things when above if not also doing the 12,500 mile inspection and any needed replacements. You can and I will, on the Model 3, rotate my own tires, in my garage, as I do already with my Chevy Duramax, Mitsubishi Galant, and my wife's GMC Acadia. When the needed time coincides with service, cool, when it does not it can be done in a very little amount of time.
     
  19. Petra

    Petra Member

    Joined:
    Jan 31, 2015
    Messages:
    223
    Location:
    Palmdale, CA USA
    Indeed. I was pressing my delivery specialist on the service costs and he brought up the "well, we replace parts with revised ones" argument, which I countered with "Okay, that still sounds like warranty work... preventative warranty work, but warranty work nonetheless, that you're having me pay you to do." This line of reasoning seemed to make him uncomfortable, so he changed the topic.

    The change in service pricing makes me think that I'm not alone in this, given that each service used to cost the same amount and then was changed to where the do-nothing services were dropped to $400 and the price for services where some actual work is done was increased. The part that I find a little concerning is while Tesla states that the warranty isn't tied to adhering to the service schedule, there is language regarding proof of completion of recommended service being required for the extended warranty to be valid.
     
  20. Allante

    Allante Member

    Joined:
    Mar 31, 2016
    Messages:
    82
    Location:
    Washington, DC
    I will be taking delivery of my X in mid-Oct, so I have been actively following this thread.

    I don't think $400 for tire rotation, alignment, cabin filter and wiper blades is unreasonable, based on what I have paid for these same services for my Mercedes R350. The Mercedes stealership charges more than $600 for these services. My local independent shop charges $150 for alignment and tire rotation, $80 for the cabin filter, and I change wipers myself ($25 ea.). This comes to $280, or $120 less than Tesla's charges. Not a ton of money, and as others have stated, Tesla service centers have a completely different incentive than all other automotive shops and have a vested interest in keeping your car in perfect running condition.

    That being said, an annual cabin filter is unnecessary for the majority of drivers. Tesla really should make these a la carte options.
     

Share This Page