it is the SC that should be keeping in touch with me
Except IME that's no better
I got a courtesy call daily, for a week, "Parts will be arriving tomorrow" (seriously: they don't actually know WHEN parts are arriving that they would tell me "tomorrow" repeatedly?
The following week I got "Car will be into workshop tomorrow" every day
If they'd told me, at the outset, that service was going to be two weeks I would have made "arrangements", but the whole "tomorrow" thing, ultimately, wasted a huge amount of my time.
The person calling me was utterly bored too, not the "have a nice day" style of service more normal for an America company.
Over a couple of years my car has been to Birmingham, Heathrow and Dartford. Pretty much the same sort of thing at all three of them. Might well be that things are improving / some are better than others / but Tesla COMMs in general has been atrocious (e.g. the Roadster-2 deposits, people wiring them $250,000 dollar deposits and hearing nothing for a week or 10-days ... owners phoning support staff (and wasting their time) because they were seriously worried about what had happened to their money ... lots and lots of similar poor COMMs stories; support staff frequently have no idea about recently announced "policy"; its more than two months since my last referral was delivered, still absolutely no COMMS to me, and I expect I would have heard from Punter, who has been chasing Tesla, if he had heard anything as he's getting the swag ... if it ever arrives)