Ask them if Ideal Range takes into account your driving habits. If they say "no" then they are clearly confused. (My delivery specialist said exactly this.)
Ideal and Rated are a fixed ratio.
That made me think -- I wonder if this problem/misinformation stems from the fact that the same "switch" in the UI USED to allow you to switch the display from a fixed-ratio value to a driving-based value (whereas now it's two fixed-ratio values).