Software update stalled?

[warren_ja]

Friday morning I had the 2019.32.10 update waiting on me and I installed with no issues. Saturday afternoon I get a notice on my iPhone and in the car that 2019.32.11 is downloading. It is now 24 hours later and it still has not downloaded. Since we can now check progress, I did so but looking at the Software Update screen, it appears that virtually no progress has been made. I presume that there is a progress bar now on the screen. Could someone verify that this is correct? Since this is my first upgrade where I can now see progress I am not sure what is should look like. See attached photo from my screen.

If the update is stalled, is there a way for me to terminate this download? I have done a screen reset (both wheels on the steering wheel) but that did nothing and the update still shows as downloading with no progress. Also for the record, I have wifi coverage in my garage, the car is connected to it and have verified that the wifi signal connects to the internet.

Thanks for any info!

 

[Phlier]

Try doing a full power down by selecting the “Power Off” button on the screen. Stay in the car, wait a full two minutes, then tap the brake pedal.

Give it a day. If it’s still stuck, open your phone app, select “Schedule Service” then select “Software.” In the text field that appears, type “Software update stuck for several days.” This will schedule you a service appointment, but most likely they will unstick the update, send you the update again, and then they’ll cancel your service appointment.

 

[Earthpower]

Where is the power off button? I'm getting a download that's slow but just started. The app did not notify me, I saw the icon in the car, which is unusual.

 

[CharleyBC]

See my post in a similar thread:

Software download stuck

 

[warren_ja]

Try doing a full power down by selecting the “Power Off” button on the screen. Stay in the car, wait a full two minutes, then tap the brake pedal.

Give it a day. If it’s still stuck, open your phone app, select “Schedule Service” then select “Software.” In the text field that appears, type “Software update stuck for several days.” This will schedule you a service appointment, but most likely they will unstick the update, send you the update again, and then they’ll cancel your service appointment.

Update: I followed Phlier's advice. The resets did not work and the update was still stalled. I scheduled a service appointment through the app. Within a few hours, I got a reply from Tesla that many folks have had issues with 2019.32.11 getting stuck. They remotely cancelled the update and restarted it. Before I could even get back to my car, the download had finished. Installed successfully in about :15. Really impressed with how quickly Tesla moved on this. Even more impressed with the knowledge and willingness to help that exists in our Tesla community!
Thanks Philer!