Software upgrade infinite loop

[Alby]

This morning got the 42.4 upgrade notification on my phone so upgraded.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

I have upgraded to 42.4 6 times today. Rebooted phone, rebooted car...

Is it groundhog day?

 

[Akikiki]

Contact Customer Service and tell them what's going on. They will need to interrupt your update and stop it. They will pass the problem to the mothership engineer team. They are the only ones that can fix/stop it. Seen this before. Don't waste any more time expecting it to stop doing it, itself.

 

[an1235]

This morning got the 42.4 upgrade notification on my phone so upgraded.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

I have upgraded to 42.4 6 times today. Rebooted phone, rebooted car...

Is it groundhog day?

I am having the same issue today. It appears that the update installed OK but then I get the notification that it is ready again. Did you call customer support and did they fix it?

 

[Alby]

Not yet. WIll try this morning.

 

[an1235]

Spoke with support and this is a known issue with the latest firmware and no fix at the moment.

 

[gern]

This is happening to me and support suggested I power off the car (from the Controls->Security menu), wait 3 minutes before powering it on, then soft-reset (with the two steering wheel buttoms). But that didn’t fix it for me.

 

[Alby]

Spoke with support and this is a known issue with the latest firmware and no fix at the moment.

Same result for me. Keep ignoring the upgrade nag and it is supposed to go away

 

[gern]

This problem resolved itself for me when I applied the pending update yesterday (but the version number before and after the last update was the same).

 

[Alby]

Ya, applied it again and it seems fine now.