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Software upgrade infinite loop

Alby

Member
May 13, 2018
44
60
Ottawa
This morning got the 42.4 upgrade notification on my phone so upgraded.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

I have upgraded to 42.4 6 times today. Rebooted phone, rebooted car...

Is it groundhog day?
 

Akikiki

A'-Lo-HA ! y'all
Nov 26, 2012
6,371
4,483
Kaneohe, HI
Contact Customer Service and tell them what's going on. They will need to interrupt your update and stop it. They will pass the problem to the mothership engineer team. They are the only ones that can fix/stop it. Seen this before. Don't waste any more time expecting it to stop doing it, itself.
 

an1235

Member
Jun 18, 2018
25
10
NH
This morning got the 42.4 upgrade notification on my phone so upgraded.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

20 minutes or so later, checked the phone said it was done and at 42.4. It then said there was another update. Cool! Download... Install... Check... Hmmmm... 42.4 still.

I have upgraded to 42.4 6 times today. Rebooted phone, rebooted car...

Is it groundhog day?

I am having the same issue today. It appears that the update installed OK but then I get the notification that it is ready again. Did you call customer support and did they fix it?
 

gern

Member
Oct 18, 2018
47
35
San Jose
This is happening to me and support suggested I power off the car (from the Controls->Security menu), wait 3 minutes before powering it on, then soft-reset (with the two steering wheel buttoms). But that didn’t fix it for me.
 

gern

Member
Oct 18, 2018
47
35
San Jose
This problem resolved itself for me when I applied the pending update yesterday (but the version number before and after the last update was the same).
 

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