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I did speak with my attorney. Here is what she said:
I doubt there's much you can do, since the contract really lets them change the price for any reason, and you have the opportunity to cancel. You'd have to show that your reliance on having this particular solar roof installed caused you some sort of damages (like you invested $$ in preparing for installation of Tesla solar panels and you can't install a suitable replacement). Plus, the contract requires arbitration.
One of the reasons I went with the solar roof was that the quote for this came in much higher!Well, the other Captain Obvious point is that it just became more logical to simply re-roof and add solar panels. To the extent of course, that the driver of solar roof orders was the need to re-roof anyway.
Everything you did is still great for a normal roof and solar panels.My price went up 71% - Original price: $67,749, New price: $115,832! I don't understand how Tesla could randomly hike up the price. There was no design change and contract was signed in good faith. We had a signed agreement dated October 2020. Our design layout and permits were completed and we were just awaiting installation. There were no "unforeseen conditions at the installation location". Meanwhile we spent thousands clearing trees to reduce shade on our roof in preparation. What recourse do we have? Do we have any way to get them to honor the originally quoted price?
Yep. Same here. Even created a Twitter to tweet at musk...Talked to my advisor. Same as everyone else. Too bad. You can cancel it and get your $100 back or sign the new agreement.
The whole thing is sickening.
Great point. Looks like I missed out on 2 PW's, but I can take that 20K and use it as part of the more solar I hope to be adding. Logically I believe I will get a better return with more panels than more PW's. But emotionally, ......As much as I would have liked to have gone with a solar roof and held out for a few years (our roof too new), we went the panel/PW route last year. Everyone in our neighborhood has solar panels either for heating their pools and/or for generating electricty for their home so they fit in with the neighborhood. I know of two neighbors who got PWs too. Anyway point I wanted to make is that I no longer regret adding the panels and we’ve been enjoying the power from the sun. We missed out on Summer generation last year in part due to covid shut-downs and so many installs in front of us. Change of product line and training new people probably too.
If solar tile roof ROI is too far out now with price increases, suspect the case for most and with money tight, I would seriously consider the panel route. Given cost of original agreement pricing you might still have budget for PWs or more of them for using the sun at night.
Would your company cover these loses? I assume your companies costs have gone up and you have to pass them along? So easy to think a large company has deep pockets as does not have to worry about profits.Following this quietly for a while, and its pretty shady and I am surprised. I think the projected cost to goodwill calculation went to the dark side.
Tesla energy pricing otherwise looks like they are made of money, when they buy the retrofit PV market with super cheap prices.
What cost to the customer goodwill by so many cancelled contracts, or strongarm price increases? Tesla could have absorbed it pretty easily I think, and those with the lower (current) price and contract would feel like they got a super smart deal when prices increased for everyone else going forward.
It is a real shame. As a customer in the planning phase for awhile now, Its obvious the whole department is completely overwhelmed. In that sense the potential loss may be more than just the money, but all the manpower that’s needed to deal with new hires, etc. Hiring new people is probably tricky right now with COVID, unemployment benefits, etc. (please don’t make this a political discussion!)Following this quietly for a while, and its pretty shady and I am surprised. I think the projected cost to goodwill calculation went to the dark side.
Tesla energy pricing otherwise looks like they are made of money, when they buy the retrofit PV market with super cheap prices.
What cost to the customer goodwill by so many cancelled contracts, or strongarm price increases? Tesla could have absorbed it pretty easily I think, and those with the lower (current) price and contract would feel like they got a super smart deal when prices increased for everyone else going forward.
Though the costs may go up, the company I work for are 100% fixed price contracts. We almost never issue change orders over our own lack of design accuracy or increased costs.Would your company cover these loses? I assume your companies costs have gone up and you have to pass them along? So easy to think a large company has deep pockets as does not have to worry about profits.
Following this quietly for a while, and its pretty shady and I am surprised. I think the projected cost to goodwill calculation went to the dark side.
Tesla energy pricing otherwise looks like they are made of money, when they buy the retrofit PV market with super cheap prices.
What cost to the customer goodwill by so many cancelled contracts, or strongarm price increases? Tesla could have absorbed it pretty easily I think, and those with the lower (current) price and contract would feel like they got a super smart deal when prices increased for everyone else going forward.
(personal opinion post inc, not moderator content. Most regulars here know that when I post as a mod I say so directly but there are several new members posting in this thread and I get the impression its traveling wider than just those posting here)Following this quietly for a while, and its pretty shady and I am surprised. I think the projected cost to goodwill calculation went to the dark side.
Tesla energy pricing otherwise looks like they are made of money, when they buy the retrofit PV market with super cheap prices.
What cost to the customer goodwill by so many cancelled contracts, or strongarm price increases? Tesla could have absorbed it pretty easily I think, and those with the lower (current) price and contract would feel like they got a super smart deal when prices increased for everyone else going forward.
Though the costs may go up, the company I work for are 100% fixed price contracts. We almost never issue change orders over our own lack of design accuracy or increased costs.
Those times it has happened are related to pre-defined items like service upgrade PGE costs for transformer upgrades or underground work. We have in a few cases given a customer a complete service swap because we couldn't do what we promised. We have in other cases paid the higher price for similar equipment, because we needed to have what we promised.
This causes higher overhead, but the customer costs are fixed unless the customer changes the conditions. Even when minor changes like a skylight or vent appears in the way of the modules between permit and installation we often just take care of it under the fixed price contract.
I look at it differently. I want Tesla to be around in the future, compared to many other solar companies. If they made a BIG mistake, seems best thing to do is what they are doing, saying they screwed up and will give folks their money back. Better than a trickle effect on do some folks get "special" treatment compared to others. But wasting so much energy attacking on social media is just such a waste of time. And more than that, if one is ever looking for a new job, the first thing they do is look at folks social media accounts. Would one want to hire a person who goes nuts on social media?(personal opinion post inc, not moderator content. Most regulars here know that when I post a a mod I say so directly but there are several new members posting in this thread and I get the impression its traveling wider than just those posting here)
Each impacted customer has to do what they think is best. I am not impacted by this personally as I was not in the middle of purchasing a solar roof. I personally am not one who is in the mind to make someone perform work for me who doesnt want to, and I have also completely stopped doing business with companies over waaaaaay less money than is being bandied about in this thread.
If this were me, I would probably have:
1. Contacted tesla to make sure there wasnt some mistake on price grandfathering (people have done this already)
2. Contacted a lawyer from my legal plan to ensure I was not missing out on some damages or something
3. Asked tesla for a refund, moved to replacing my roof + panels from ANY other company beside Tesla, regardless of whatever price Tesla was charging for panels. For me, if I was impacted by this situation, buying from (anything) would likely be a non starter going forward.
I likely wouldnt rail and complain about it much either, just "take my ball (money) and go home (elsewhere)".
This is said as someone who currently has tesla solar on my roof, a tesla vehicle in my garage, and tesla powerwalls mounted to my house.
Tesla must have decided they couldnt absorb the cost because the fallout from this from a PR standpoint is pretty bad. I like to think I am a fairly reasonable person, and this situation (and the way customers appear to be being treated during this situation) gives me great pause about buying anything else "Tesla" related.
One thing Vines would know is this, what is the cost of a crew of 8 for three weeks to a month?
What is sad is not only the goodwill, but, not to be too negative about it, but it may be an experiment that failed.
The experiment being that truly, a solar roof is really only the cost of a regular roof plus a certain number of solar tiles, plus the solar electrical wiring. That's how it was priced, and it was still expensive.
I watched one guy finish a 1500 sq foot roof across the street with regular shingles in one day last week.