Sorry for the lengthy and super technical first post, but Tesla energy has been completely clueless regarding this, and SolarEdge is telling me that there's nothing they can do on their end.
I had solar installed through Tesla last week. The install went alright with a few minor hiccups that local management is helping me fix. For some reason, they didn't install a powerblaster, which means I have zero info about load monitoring (Trying to get this fixed). But mainly, I want to be able to access the SolarEdge monitoring on my panels since it's MUCH more granular than the Tesla app. Here's where I'm at:
1) I contacted SolarEdge and got them to add me as a user on the site. I can see the site, see that there is a system there, but it doesn't show any information about what the site is producing.
2) The inverter is communicating over Zigbee to the "Solarcity" GWY10 Gateway. The gateway is online, connected to the inverter, and connected to Tesla's monitoring platform
3) The Tesla app shows site production, but the info is so basic it really doesn't help me. I want to see what each panel is producing so I can optimize for shading and other issues.
4) I've worked with Solarcity to troubleshoot the lack of connectivity to their monitoring, and the issue seems to be that while the inverter is connected to SolarCity/Tesla, it's NOT connected to them. My guess is that the GWY hub is somehow tunneling the connection with a proxy or VPN so that the inverter can talk to their monitoring server, but not solaredge's server.
5) The inverter server setting seems to be set to prod2.solaredge.com, communicating on port 22222. I haven't tried changing this, however it's possible that the old server was prod.solaredge.com or the port has changed, and the Gwy10 box hasn't been updated to pass communication to the new server.
6) Tesla wants nothing to do with this. They've threatened everything from breach of contract if I try to get this working, to voiding my warranty. They say that they have NOTHING to do with this monitoring, and they don't support it, and all they can do is "Give me access", although Solaredge has already done that, so there's nothing to give me access to. I've tried explaining that if they have a mechanism to give me access, clearly the access they give me is supposed to serve some purpose (the inverter should be communicating data to Solaredge). Why would they have a way to give me access to a system that isn't connected to my inverter because they don't support it?
7) Another possibility, which I've avoided exploring because I don't know what will happen on the Tesla side, is that I can link the inverter through my internet using Ethernet. I'm technical enough that I can run a Cat6 cable from my switch, crimp an RJ45 or wire it directly if that's what I need to do) but I'm unsure what will happen to the Tesla monitoring if I do that. I can only have the inverter set to communicate on Zigbee OR LAN, not both. My guess, though obviuosly I don't know this for sure, is that if I disconnect Zigbee and switch the inverter over to LAN communication, the tesla app isn't going to get monitoring data anymore. That's not a HUGE issue, except this is a rental system, so Tesla is probably going to freak out if I do that and they lose connection to the system. I'd like to find a way to leave the GWY10 in place, but remove their restriction for communication, but I don't know how to get into the config settings or reflash the GWY10 to change anything on it. Does anyone have experience with this?
Hope someone can help!
I had solar installed through Tesla last week. The install went alright with a few minor hiccups that local management is helping me fix. For some reason, they didn't install a powerblaster, which means I have zero info about load monitoring (Trying to get this fixed). But mainly, I want to be able to access the SolarEdge monitoring on my panels since it's MUCH more granular than the Tesla app. Here's where I'm at:
1) I contacted SolarEdge and got them to add me as a user on the site. I can see the site, see that there is a system there, but it doesn't show any information about what the site is producing.
2) The inverter is communicating over Zigbee to the "Solarcity" GWY10 Gateway. The gateway is online, connected to the inverter, and connected to Tesla's monitoring platform
3) The Tesla app shows site production, but the info is so basic it really doesn't help me. I want to see what each panel is producing so I can optimize for shading and other issues.
4) I've worked with Solarcity to troubleshoot the lack of connectivity to their monitoring, and the issue seems to be that while the inverter is connected to SolarCity/Tesla, it's NOT connected to them. My guess is that the GWY hub is somehow tunneling the connection with a proxy or VPN so that the inverter can talk to their monitoring server, but not solaredge's server.
5) The inverter server setting seems to be set to prod2.solaredge.com, communicating on port 22222. I haven't tried changing this, however it's possible that the old server was prod.solaredge.com or the port has changed, and the Gwy10 box hasn't been updated to pass communication to the new server.
6) Tesla wants nothing to do with this. They've threatened everything from breach of contract if I try to get this working, to voiding my warranty. They say that they have NOTHING to do with this monitoring, and they don't support it, and all they can do is "Give me access", although Solaredge has already done that, so there's nothing to give me access to. I've tried explaining that if they have a mechanism to give me access, clearly the access they give me is supposed to serve some purpose (the inverter should be communicating data to Solaredge). Why would they have a way to give me access to a system that isn't connected to my inverter because they don't support it?
7) Another possibility, which I've avoided exploring because I don't know what will happen on the Tesla side, is that I can link the inverter through my internet using Ethernet. I'm technical enough that I can run a Cat6 cable from my switch, crimp an RJ45 or wire it directly if that's what I need to do) but I'm unsure what will happen to the Tesla monitoring if I do that. I can only have the inverter set to communicate on Zigbee OR LAN, not both. My guess, though obviuosly I don't know this for sure, is that if I disconnect Zigbee and switch the inverter over to LAN communication, the tesla app isn't going to get monitoring data anymore. That's not a HUGE issue, except this is a rental system, so Tesla is probably going to freak out if I do that and they lose connection to the system. I'd like to find a way to leave the GWY10 in place, but remove their restriction for communication, but I don't know how to get into the config settings or reflash the GWY10 to change anything on it. Does anyone have experience with this?
Hope someone can help!
