Managed to get in touch with tesla last week. Had a family member call on my behalf...so I wasn't able to ask the questions I wanted to.
First of all, not sure how it is in the states, but where I live in Canada, it is next to impossible to get support on the phone. We finally got through on the phone but had to call the local sales centre, where a rep transferred us to the charging dept. They had not received my email, but were able to remotely access the wall charger and see that it wasn't working.
Was told a new charger will be shipped to me. I have to ship the old one back to them, but they don't need to send an electrician to inspect anything. Wasn't talking to them directly so couldn't ask more questions, but apparently they got many calls from customers with the same issue after the power outage we had. I'm not really sure what was wrong with my unit, but I'm assuming the power outage fried something in the unit. Hopefully this is a hardware issue they have fixed and the new unit I will be receiving won't have the same problem.
First of all, not sure how it is in the states, but where I live in Canada, it is next to impossible to get support on the phone. We finally got through on the phone but had to call the local sales centre, where a rep transferred us to the charging dept. They had not received my email, but were able to remotely access the wall charger and see that it wasn't working.
Was told a new charger will be shipped to me. I have to ship the old one back to them, but they don't need to send an electrician to inspect anything. Wasn't talking to them directly so couldn't ask more questions, but apparently they got many calls from customers with the same issue after the power outage we had. I'm not really sure what was wrong with my unit, but I'm assuming the power outage fried something in the unit. Hopefully this is a hardware issue they have fixed and the new unit I will be receiving won't have the same problem.