Recently, my PV stopped producing. After the usual unproductive moron-a-thon on the phone with customer support, I was scheduled for onsite support.
Three weeks later, a tech finally shows up. He climbs onto the roof, pokes around the solar panels a bit, takes a few pictures and comes back down. "You have a squirrel problem," he says, and then shows me a photo of a squirrel nest tangled up in the wiring underneath one of the panels. I could swear that little rodent was grinning at me. I could even see a little cartoon bubble over its little varmint head, saying "I'm sorry, did you want these wires?"
I can't blame Tesla for the pest or the damage it inflicted on my PV. But I can still blame them for a whole hell of a lot of things:
1. Did Tesla ever warn me that squirrels and other pests could be a potential problem when I bought the system? No.
2. Did Tesla ever offer to install a pest abatement system, even at additional cost, when I bought the system? No.
Fast forward back to the present:
3. Did the tech then proceed to remove the squirrel nest? No.
4. Did the tech then proceed to repair the damaged wiring? No.
5. Did the tech then proceed to install a pest abatement kit, so as to prevent this from happening again? No
He did absolutely nothing.
Well, that's not exactly true. He DID give me a doorknob hang tag, of the "We're sorry we missed you" variety, with a customer service number - 888.765.2489 - circled in ink.
"Good luck!" he says, and he left.
Customer service was of very little help. All they did was refer me to an outfit called "Solar Maid." I completed an online form requesting pest abatement services. No one ever responded to my inquiry. I would have tried to follow up by phone, there is no telephone support number to be found.
After much hemming, hawing and squawking with customer service, I reached the point where Tesla agreed (for a fee, of course) to come out and repair the wiring. But - get this - they STILL refused to install a pest abatement system.
"What's the point of fixing all the wiring," I asked, "at significant cost, only to have the squirrels back 5 minutes after you leave, chewing on the wiring again?"
Answer: "I total [sic] understand your concern. Unfortunately, We don’t offer pest abatement. You will have to go through a third party."
MEANWHILE, there are discussions in this very thread about Tesla indeed offering pest abatement services. So it seems that even Tesla is multiple-personality-disordered when it comes to what services they offer, and whom they choose to offer them to.
I think the only lessons I've learned from all this:
1. If I had to do it all over again, I would definitely get a pest abatement system installed, at the time of PV installation.
2. If I had to do it all over again, I would choose someone other than Tesla.