SR/SR+ (Model 3 RWD) Waiting Room

[zzlark]

I NEVER got a call or a text from an SA.

what is an SA? imaginary creature?
i've never got any communication from my SA (if i even have 1).
i've tried to text, email, and chat, no response!

 

[geoldr]

what is an SA? imaginary creature?
i've never got any communication from my SA (if i even have 1).
i've tried to text, email, and chat, no response!

Even if you did, this is what that experience is like:

Customer service is just not good.

 

[Baytomax]

Thank you so much! You’ve also been cheering people on and so positive. I appreciate you. I don’t recommend home delivery. I didn’t get a choice. I haven’t had any choices/options other than the day I placed my order. I did not know they were delivering to me until Friday or Saturday and then, I didn’t have answers to my questions. If you have a time set to go and pick up.. that’s so much better than the anxiety of wondering when/how it will show up.

The manager, Gannon, said he’d contact me today to resolve the issues. It’s noon.. and nothing.

I’m going to drive in to Tysons, so they can’t ignore me. So sick and tired of chasing these guys down and asking them to give me updates.

I truly hope your experience is FANTASTIC, that you get the world-class service you deserve.

I’m beyond disappointed in Tesla. I told the manager (via text yesterday) that I felt like I was an ex-girlfriend being ignored/ghosted and felt desperate that when anyone would answer, I’d get so excited. Shouldn’t be like this. Glad I opted for a lease. Not sure what they can do at this point to convince me to ever get another vehicle from Tesla.

REALLY hope everyone else has an INCREDIBLE experience. Don’t opt for home delivery.

First off, I've been following your updates for the entire time I've been on this forum (2 weeks) and it pains me to see that you've had such an unpleasant experience. There's simply no excuse for it.

I want to give that SC the benefit of the doubt and say that they've never experienced volume and demand to this degree but their actions after delivery should be able to dictate that (ex. how well they're going to take care of your charging cord issue).

Secondly, you mentioned don't opt for home delivery. Can you elaborate why? Does it have to do with accepting delivery w/ flaws?

 

[Baytomax]

Even if you did, this is what that experience is like:
View attachment 688340

Customer service is just not good.

I can feel the passive aggressiveness through that text

 

[hagwarswanson]

@CCRM3 Sorry to hear that. From the limited pics I didn't know how bad the damage was. Did the charger and cord come in bags with serial numbers? I'm sure Tesla will make it right! Congrats on your new car, the black is so nice.

 

[socaldriver1]

That doesn’t sound right. Mine is definitely not new. You can see the scrapes on the prongs and even the white that is all over the cable and outlet prong. It has dents in it and sun damage. If that’s how they all look, then I’m just done with Tesla’s bad quality and service. I’m over it. I have a mind to just drive to Tysons and give the car back and go to Audi.

only reason i chose model 3 was because there's not much of selection. I'd definitely go with audi or bmw if they have some ev selections.
We can already see Tesla is full of scam when Full Self Driving that can't do Full Self Driving

 

[Boss56]

Current EDD still stands at July 30 - August 19 for the second day in a row.


Where are my other SoCal peeps at? There's 3 of us that have been having the exact same EDD. I imagine we're all on the same truck haha.

I was sitting on the same EDD 7/30-8/19 for the past week. However, today it moved back 1 day to 7/31 to 8/20.
Called an SA last week and she mentioned a drop off is supposed happen on 8/8 and I should be able to pick up a few days later (taken with a grain of salt). Ordered date was 6/17 SR+, 19" blk interior.

 

[M-83]

@CCRM3 sorry you had such a bad experience. This forum has been eye opening in terms of quirks, QC and QA issues, and service center misses. It's clear Tesla is having growing pains and not doing well with scale, but at the end of the day you finally have a car and hopefully you get those issues sorted out. This is why I'm dipping my toe in the pool with the cheapest model as a lease

Imagine the same runaround with a $120k Model S or X.

 

[Baytomax]

I was sitting on the same EDD 7/30-8/19 for the past week. However, today it moved back 1 day to 7/31 to 8/20.
Called an SA last week and she mentioned a drop off is supposed happen on 8/8 and I should be able to pick up a few days later (taken with a grain of salt). Ordered date was 6/17 SR+, 19" blk interior.

That falls right in line with what I heard from my SA. She mentioned my vehicle should leave the factory right at end of July. Hope we get ours soon!!

 

[iamlina]

My EDD has been shrinking on me. It keeps moving one day to the right each day on the start date. Now 7/28-8/7, yesterday 7/27-8/7, day before 7/26-8/7. Interesting. Ordered 6/3.

I’m in Corona, ordered 06/06, EDD showing 7/31-8/20

 

[Boss56]

That falls right in line with what I heard from my SA. She mentioned my vehicle should leave the factory right at end of July. Hope we get ours soon!!

I’m in Corona, ordered 06/06, EDD showing 7/31-8/20

Same here. Temecula delivery pick up

 

[iamlina]

Current EDD still stands at July 30 - August 19 for the second day in a row.


Where are my other SoCal peeps at? There's 3 of us that have been having the exact same EDD. I imagine we're all on the same truck haha.

Haha, mine is 7/31-8/20, located in Corona, riverside

 

[willxhunting]

I considered white, but I have two kids under the age of 10, a wife that spills coffee all the time, and a dog. No way in hell would it survive

i heard it gets dirty so fast. really wanted it but didn't trust myself lol

 

[willxhunting]

only reason i chose model 3 was because there's not much of selection. I'd definitely go with audi or bmw if they have some ev selections.
We can already see Tesla is full of scam when Full Self Driving that can't do Full Self Driving

Audi has a couple of etrons. bmw's i4 coming out next year

 

[arnesto]

Same here. Temecula delivery pick up

I feel so unloved. ,ordered on. 6/2. My dates are going backwards. Holding at Sept 11 to 30th. If it arrives a lot sooner, it will so much sweeter.

 

[Boss56]

I feel so unloved. ,ordered on. 6/2. My dates are going backwards. Holding at Sept 11 to 30th. If it arrives a lot sooner, it will so much sweeter.

That doesn't make sense. My order was placed on 6/17.

 

[geoldr]

I feel so unloved. ,ordered on. 6/2. My dates are going backwards. Holding at Sept 11 to 30th. If it arrives a lot sooner, it will so much sweeter.

I have a 6/1 order and picking up from the factory. My dates are 8/28-9/20

hopefully the 7-12 weeks is accurate. I just entered the actual window

 

[MB120]

That doesn’t sound right. Mine is definitely not new. You can see the scrapes on the prongs and even the white that is all over the cable and outlet prong. It has dents in it and sun damage. If that’s how they all look, then I’m just done with Tesla’s bad quality and service. I’m over it. I have a mind to just drive to Tysons and give the car back and go to Audi.

I’m sorry you had a bad experience. That being said all companies have issues. Audi , Bmw, Porsche all have service issues albeit much much less than Tesla. My co-worker purchased and custom ordered a 300k Lamborghini Huracan Evo and it came with all the wrong seats and colors and he had to wait three months for a replacement. They made it right but it was a terrible experience as well.

 

[HyperionM3]

Current EDD still stands at July 30 - August 19 for the second day in a row.


Where are my other SoCal peeps at? There's 3 of us that have been having the exact same EDD. I imagine we're all on the same truck haha.

We have the same order date 05/22/2021. White/Black Aero No FSD...EDD 08/18 ~ 09/07. Pick up in South Coast as delivery was not an option. Selling wife's car end of this week and I'll be walking to work for a few weeks.

 

[Alemzadeh]

I ordered June 10, and delivery has been July 31- Aug 20 for the past couple of days. Black/Black SR+. We are going on a trip on Aug 6 so I hope it arrives before then and we don't need to spend so much money on gas and probably reduce the value of our trade-in. I am in Vancouver.