So, they are gonna try to get a flatbed truck here today to pick up the car but that's not guaranteed. So I might end up having to drive 3hrs there today anyways and take their Toyota Corolla rental back. And right, it looks like the car does have to be PHYSICALLY returned within 2 days. However all the paperwork needs to be handled at the back end with business resolution. This is turning out to be a freak show of a delivery experience.
By the way, I haven't heard a peep from either of the email addresses that I sent my notification to.
[email protected] and
[email protected]. Not that I'm surprised. The lack of communication is truly shocking for ANY company, not to mention a premium auto maker. Again, if any of this happens at Mercedes or BMW (most of my cars are from them), heads will roll quickly, and I seriously, seriously doubt that many of Tesla's target customers (premium sedan/coupe buyers) would be willing to put up with this crap. I paid similar dollars (MSRP-8%) for an AMG C63 delivery in Germany and it's a truly amazing experience. Not because of the freebies (and there's a LOT of them) but because they genuinely care about their reputation and customer satisfaction. I paid MSRP on a $60000 Tesla and it's "mass produced and live with it". Truly mind boggling.
At this point my perception of the brand is quickly deteriorating and my only concern is to get this piece of junk back to them one way or another today so they can't say the car is not returned "on time". I certainly don't want them to forward the sales tax to MI or register the car in my name either.