Reassurance required….
Got the car in December 2021, loving it.
Yesterday morning the roof of next door’s house fell off in the storm, bits of it landing on my car.
Damage is a smashed roof, dented near side rear wheel arch, massive scratch on the boot and some lighter scratching on the offside rear.
Other bits of the roof went through my house roof just to add to the frustration factor and another insurance claim.
I’m with esure and they have been completely unhelpful. Went from “you need to fix it yourself and come to an arrangement with the neighbour” to “we can pick it up, take it to a compound (open air, big hole in roof…) and take it to our bodyshop, which isn’t Tesla approved on Monday.
Anyone got any ideas for what I should be doing? The neighbours have raised a home insurance claim and given me their insurer and claim number - but my big issue is the car is leased from Tesla so can just “any” garage fix it or does Tesla only support and work with their approved body shops?
If I insist on an Tesla approved bodyshop (a mile from the house) it’s an extra £200 on the excess and no hire car in the meantime.
If I could with esure’s bodyshop is the work from a non-Tesla approved place, going to be a) good and b) ok for the lease? And will this be a long exercise as most Tesla bodyshop repairs seem to be if you Google it…?
It’s 6:40am, I’m lying in bed trying to work it all out in my head . Thanks for any wise words.
Got the car in December 2021, loving it.
Yesterday morning the roof of next door’s house fell off in the storm, bits of it landing on my car.
Damage is a smashed roof, dented near side rear wheel arch, massive scratch on the boot and some lighter scratching on the offside rear.
Other bits of the roof went through my house roof just to add to the frustration factor and another insurance claim.
I’m with esure and they have been completely unhelpful. Went from “you need to fix it yourself and come to an arrangement with the neighbour” to “we can pick it up, take it to a compound (open air, big hole in roof…) and take it to our bodyshop, which isn’t Tesla approved on Monday.
Anyone got any ideas for what I should be doing? The neighbours have raised a home insurance claim and given me their insurer and claim number - but my big issue is the car is leased from Tesla so can just “any” garage fix it or does Tesla only support and work with their approved body shops?
If I insist on an Tesla approved bodyshop (a mile from the house) it’s an extra £200 on the excess and no hire car in the meantime.
If I could with esure’s bodyshop is the work from a non-Tesla approved place, going to be a) good and b) ok for the lease? And will this be a long exercise as most Tesla bodyshop repairs seem to be if you Google it…?
It’s 6:40am, I’m lying in bed trying to work it all out in my head . Thanks for any wise words.