Tesla App and AT&T 5GE

[kirbo20]

I found out the in the last two days that the Tesla App does not work and gives network timeouts when on the AT&T 5GE network. I am able to connect up to a VPN or join a wifi network and it works instantly.

Has anyone else experienced this?

 

[JPP]

Nope-I have been seeing the AT&T 5Ge network here in NoCA for over a year and no issues.

 

[kirbo20]

Hmm... I don’t have it where I live but I am out of town and it hasn’t worked for two days on the 5GE network. Oh well for now. I’m heading back home soon and it won’t be an issue.

 

[ftmaybe]

Yep. I have the exact same issue, and did the same diagnosis including VPN. Seems like it was only this week and is better today, though.

 

[frankvb]

AT&T (5GE) might have some DNS or connectivity problems - shouldn't really be the case though as it's just a conduit into the internet.

 

[Eugeinus]

Same exact issues for me. App works fine on Wi-Fi but then will not update over 5ge. I downloaded a vpn and it works perfectly when connected to that, over 5ge. Very frustrating and apparently a common issue over on the model 3 forums.

 

[captanzuelo]

I may have found a work around. Add the tesla widget(after swiping one screen left from home page). Then whenever you swipe to that page and select a command, ie unlock, the app immediately connects to the car.

 

[jf64k]

I may have found a work around. Add the tesla widget(after swiping one screen left from home page). Then whenever you swipe to that page and select a command, ie unlock, the app immediately connects to the car.

This works for me as well. Otherwise, I just get timed out.

Works great on WiFi, though.

 

[kirbo20]

I assume this only works if your phone is connected to your car. If you are not near your car you are out of luck.

 

[captanzuelo]

I assume this only works if your phone is connected to your car. If you are not near your car you are out of luck.

No, app connectivity on At&t cell network. I am sitting 250 miles away from my car at the moment and can connect via the widget method.

 

[JPP]

So as it happened my Tesla app on my iPhone 11 Pro on ATT (5Ge or LTE) would not respond yesterday. I tried killing the app, logging out and in, turning Airplane Mode on and off--no joy. Rebooting fixed it. Maybe some odd glitch in the iPhone with the data app and radio config.

 

[Gigaron]

When I picked up my brand new model Y today I had to start my VPN before My iPhone XS on AT&T would connect with the car. So yes, there seems to be something wrong

 

[jthomp27]

I have the same issue...with one odd wrinkle, while the tesla app will not connect on 4G/LTE, my 3rd party Tesla app (AutoMate) DOES connect to my car.

 

[T3SLA90D]

Same issue since mid July. The only known workout is VPN. Here are some other threads on the matter. I encourage affected people to keep contacting Tesla customer service and write a 1 star review on the App Store to bring attention to the matter, otherwise it may go months before they fix it.

Connectivity problem iOS and Tesla app

Tesla iOS App not working

 

[eladts]

Same issue since mid July. The only known workout is VPN. Here are some other threads on the matter. I encourage affected people to keep contacting Tesla customer service and write a 1 star review on the App Store to bring attention to the matter, otherwise it may go months before they fix it.

If using a VPN solves the issue, it is clearly not a problem with the app but with the AT&T network. AT&T is known for using transparent proxies which could mess a lot of things. For example, try going to dslreports.com/speedtest from the AT&T network.

 

[T3SLA90D]

If using a VPN solves the issue, it is clearly not a problem with the app but with the AT&T network. AT&T is known for using transparent proxies which could mess a lot of things. For example, try going to dslreports.com/speedtest from the AT&T network.

I know but AT&T is not gonna fix it unless Tesla reports the issue to them.

 

[frankvb]

I know but AT&T is not gonna fix it unless Tesla reports the issue to them.

Or if it only affects a few apps (including Tesla) there might be a workaround that Tesla can implement. Of course better to have AT&T fix the fundamental flaw, but having worked for them (and various mobile phone manufacturers) I expect that will be an extremely long wait...

 

[eladts]

Or if it only affects a few apps (including Tesla) there might be a workaround that Tesla can implement. Of course better to have AT&T fix the fundamental flaw, but having worked for them (and various mobile phone manufacturers) I expect that will be an extremely long wait...

The easiest fix is to vote with your wallet and move to another cellular provider.

 

[Ilguy]

Funny I’m having this same problem on the Firstnet side of AT&T. App works fine on my Verizon sim.

 

[EchoDelta]

No, app connectivity on At&t cell network. I am sitting 250 miles away from my car at the moment and can connect via the widget method.

That’s a very long summon, hopefully it has enough charge by the time it gets to you; and I can’t imagine the ergonomics of pressing the come to me button for 3..4 hours