Tesla App not able to connect or link to my Model 3--Help

[Wildbill]

Today, I was logged out of my Tesla App. When I try to log back in, I got an error message: "There are no products linked to your Tesla account"

I deleted the Tesla App and reinstall the app and tried to log in again. But I got the same error message.

I went on my desktop computer and logged into my Tesla account on the Tesla website. The website still shows my Model 3 info.

Has this happen to anyone? Has anyone able to somehow reset the Tesla App and link to your Model 3 again?

 

[cybergates]

Today, I was logged out of my Tesla App. When I try to log back in, I got an error message: "There are no products linked to your Tesla account"

I deleted the Tesla App and reinstall the app and tried to log in again. But I got the same error message.

I went on my desktop computer and logged into my Tesla account on the Tesla website. The website still shows my Model 3 info.

Has this happen to anyone? Has anyone able to somehow reset the Tesla App and link to your Model 3 again?

Its related to the outage. See this thread: Tesla Ap Down?

 

[mbdionio]

does this happen always?

 

[Wildbill]

Thank you for the reply regarding the outage. I have never had this happen to me before. My iPhone as a car key has never failed since I picked up my Model 3 in Sep 2018. This is the first time.

I tried to log in again just 2 min ago, and I was able to log in now.

So the outage is probably over now.

 

[motocoder]

I wonder if the outage is them preparing for some sort of a big software rollout. In these days of cloud computing it's sort of rare for a company with a strong engineering team to suffer but outages like this.

 

[18_Mdl_P3D]

does this happen always?

nope...this is the first for me. The car still works just fine