I have my second Model S since half July 2015.
Approximately 2 weeks after ownership the first problem has occurred. So I wanted to make an appointment in Vienna SC (the nearest one for me). I had to wait 3 months for the first appointment to get the problem fixed. I have made 28 thousand kilometers since then.
But during the 3 moths wait for service (and 28 thousand kilometers), several other problems has occurred. So during the whole day, they were trying to fix them. Mostly unsuccessfully. They said they need another appointment but I have to wait another 3 months. Is this normal to wait for a service 3 moths? Especially when there are serious problems that makes me worry to drive the car. In 3 months I could add another 30000 kilometers. But i think the car could get damaged even more an become unusable.
Here are some of the problems.
The steering wheel makes noise when the car is in the rain or after carwash. They were trying to fix it during the first appointment but instead of fixing it, they made it even worse. Now there is one more noise. Moreover now i feel some kind of tension in the steering wheel, something like a light vibration.
Front left wheel makes a strange noise when making sharp turns in slow speeds. This problem is there since they swap the summer tires for winter tires during the first appointment i had after 3 months wait.
Sunroof is leaking. Since i opened the roof for 5 times, the wind noise inside became so loud that i thought that i have some window open. But now it got even worse. Now it is leaking when raining or after carwash. I park outside and they want me to wait 3 months for fixing it. Everything is wet inside.
A big clanking noise coming from back of the car when accelerating. It's like some part is loose. They recognized this problem but they where not able to fix it.
On a bumpy road I hear many kinds of squeaks, creaks, and rattles from the front back and both sides, none of them they were able to fix.
The charge port door most of the time doesn't open always, they did not fix it.
When i walk away from the car, the car doesn't lock always. In the settings it is set properly. Tesla wasn't able to fix it.
So, these are just some of the problems with the car. Even more problems then with the first, much older Model S. And Tesla wants me to wait another 3 months before fixing them.
Is it normal to wait 3 months for service? Shouldn't there be some time limit for service appointment? What can I do to make them fix it sooner? Anyone else has similar experience with SC?
Approximately 2 weeks after ownership the first problem has occurred. So I wanted to make an appointment in Vienna SC (the nearest one for me). I had to wait 3 months for the first appointment to get the problem fixed. I have made 28 thousand kilometers since then.
But during the 3 moths wait for service (and 28 thousand kilometers), several other problems has occurred. So during the whole day, they were trying to fix them. Mostly unsuccessfully. They said they need another appointment but I have to wait another 3 months. Is this normal to wait for a service 3 moths? Especially when there are serious problems that makes me worry to drive the car. In 3 months I could add another 30000 kilometers. But i think the car could get damaged even more an become unusable.
Here are some of the problems.
The steering wheel makes noise when the car is in the rain or after carwash. They were trying to fix it during the first appointment but instead of fixing it, they made it even worse. Now there is one more noise. Moreover now i feel some kind of tension in the steering wheel, something like a light vibration.
Front left wheel makes a strange noise when making sharp turns in slow speeds. This problem is there since they swap the summer tires for winter tires during the first appointment i had after 3 months wait.
Sunroof is leaking. Since i opened the roof for 5 times, the wind noise inside became so loud that i thought that i have some window open. But now it got even worse. Now it is leaking when raining or after carwash. I park outside and they want me to wait 3 months for fixing it. Everything is wet inside.
A big clanking noise coming from back of the car when accelerating. It's like some part is loose. They recognized this problem but they where not able to fix it.
On a bumpy road I hear many kinds of squeaks, creaks, and rattles from the front back and both sides, none of them they were able to fix.
The charge port door most of the time doesn't open always, they did not fix it.
When i walk away from the car, the car doesn't lock always. In the settings it is set properly. Tesla wasn't able to fix it.
So, these are just some of the problems with the car. Even more problems then with the first, much older Model S. And Tesla wants me to wait another 3 months before fixing them.
Is it normal to wait 3 months for service? Shouldn't there be some time limit for service appointment? What can I do to make them fix it sooner? Anyone else has similar experience with SC?