qt2020
Member
Thank you for posting this gives me some hope of getting my app to report accurate data after 2 months since PTO.Ok so my setup might be a little different from most but it looks like Tesla was successful. The root of my problem was with where the CTs where placed. I have a junction box where the power is split out of the meter before it hits the main panel. The CTs need to be located in that box not the panel, plus they moved the site meter connection to the larger inverter. Unfortunately this needed some extra work to re-route the CT's but was completed today. looking forward to a full day of good data from the app (hopefully tomorrow) for the first time.
I will say that these new W2-Tesla Neurio devices were(are) a pain for them to work through. They are going through a learning curve with them and apparently they are significantly harder to deal with than the W1 or previous Neurio device they installed with that little black gateway box.
I also need to give a huge thanks to the technician they sent out to resolve the issue. it took a few hours and he stuck with it, got parts and completed the job. He was personable and exhibited outstanding customer service. If Tesla adopts this behavior throughout their support model they will be unstoppable!
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So to make sure, you have 2 tesla inverters ( large + small), initially Neurio was linked to smaller inverter and to get it to work it had to be paired to the larger inverter?
I agree with you, they have no clue about the reporting side of Neurio + Tesla inverter. I was the 2nd Tesla inverter install for my installer took 3 days to get the wiring and CT's done. I pulled my existing monitoring system (Emporia) before tesla install ( which I regret now) since I didn't want any issues with inspections. For the life of me I can't seem to figure out why Tesla would deploy this stuff without proper testing and knowledge dealing with multiple configurations. Even on the design phase I had to intervene to use extra channels (power point trackers) to match my minor shading. Initially they had SE as the inverter and whoever at the design desk slammed the Tesla inverter without any due diligence and sent out for installation. SMH