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Tesla Lawrence service experience

Discussion in 'Canada' started by hemants, Jan 15, 2016.

  1. hemants

    hemants Member

    Joined:
    Dec 13, 2014
    Messages:
    94
    Location:
    toronto
    Always had good experience in person but noticed on several occasions that they are very poor on returning phone calls.

    Examples

    Call 1 800 who say dealership will call me
    Leave voicemail at dealer
    Speak to service tech at dealer who says they will investigate and call within a day
    Email service tech

    All of the above they never called back...in some cases multiple instances of each

    Scratching my head at this...
     
  2. cwave1

    cwave1 Member

    Joined:
    Oct 26, 2013
    Messages:
    234
    Location:
    Mississauga, ON, CANADA
    I've had the same or worse treatment recently at Tranmere. I think they are getting too busy for the quantity of staff and size of their facilities. This is partially good news caused by more sales locally but partially negative news caused by the amount of service issues they need to deal with due to quality issues.

    Tesla needs to address both issues.
     
  3. Chrisizzle

    Chrisizzle Member

    Joined:
    Nov 25, 2014
    Messages:
    166
    Location:
    Toronto, Ontario, canada
    I can echo the same experience. Great in person and great in an emergency but not so much on scheduled service.

    My power steering light came on and Tesla deemed the it worthy of a tow. It was taken to Lawrence and service was great. I get the car back and Tesla issues that recall notice for seat belts. I email to schedule an appointment with no reply. Weeks later I am supercharging and try to make an appointment. They check it on the spot within 5 minutes.
     
  4. KES16

    KES16 Member

    Joined:
    Sep 2, 2015
    Messages:
    10
    Location:
    Toronto
    We ordered a center console and my wife phoned multiple times and left messaged to see if the console came in and no one would return her call. I finally called (twice as the first time they sent me to voicemail) and found out that yes it was in.

    Another small pet peeve is I have gone multiple times on Saturdays for small things like buying the weathertech mats and they seem to be never open on time (8am) I end up waiting outside for 15-20mins
     
  5. Jaff

    Jaff Active Member

    Joined:
    Aug 15, 2010
    Messages:
    3,007
    Location:
    Grimsby, Canada
    I am thinking that the forthcoming Oakville store / service center will ease the burden on Tranmere / replace Tranmere all together...bigger facility / more staff / etc...

     
  6. tsarlsy

    tsarlsy Member

    Joined:
    Jul 7, 2013
    Messages:
    114
    Location:
    Richmond Hill, ON
    I was just at Tranmere in December to get a creaking panoramic roof fix. I didn't have any issues with their service/treatment.
     
  7. wolfpet

    wolfpet Member

    Joined:
    Aug 5, 2013
    Messages:
    130
    Location:
    ON, Canada
    Had my windshield replaced @ Tranmere back in December. The booking took a while (yes, they are busy!) but the service was great as always.
     
  8. AndrewKo

    AndrewKo Member

    Joined:
    Oct 10, 2014
    Messages:
    25
    Location:
    Toronto
    I also had no responses on email/phone/voicemail. I think their just way to busy and perhaps understaffed? Tesla needs to open another service centre in GTA
     
  9. blackscraper

    blackscraper Member

    Joined:
    Jan 2, 2015
    Messages:
    111
    Location:
    Richmond Hill Ontario
    I will echo the same experience. Voice mails, never calls back.
     
  10. SmartElectric

    SmartElectric Active Member

    Joined:
    Jul 9, 2014
    Messages:
    1,082
    Location:
    Toronto,Canada
    We've had two (of two) tremendously positive service experiences (that I have outlined elsewhere here).
    Can't say enough about Tesla service, Tranmere and Lawrence, very very happy with both.

    But yes, when they are busy, don't expect a call back. Email and patience works best for non-emergency situations.
     

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