A number of aspects in this thread are a little disconcerting. Although the lemon vehicle claimant may have be in an unfortunate position, and might have pursued the matter differently, I think the golden rule can apply here. Would one of the major principals of Tesla Motors accept a car being serviced so often if they had bought a car like the one being discussed. Granted, Tesla is an unenviable position in being a completely new type of car and for that matter type of car company, so they could be a target or feel vulnerable. I believe that overall their sales, service and maintenance programs are near or at the top of the industry. However, this does not make them infallible. Likewise, it appears the owner of the car was probably fairly to well satisfied with the car, and probably went through with quite a bit of service calls, etc. Yet, there comes a time, which varies from individual to individual, when the "final straw" just breaks down the situation, leaving, in this case, for the person to want to pursue a refund. No buyer is perfect. No seller is without fault. I think there should be a little more give and take on both parties' part. Did the buyer's attorney actually call Tesla Corporate Headquarters, and if not, why not? Why didn't Tesla Motors respond to the certified letters, if they didn't in fact respond? On a related note, I am somewhat concerned about the near total condemnation of the car owner from nearly all the people who have commented on this thread. I think it is always wise to judge a company, person, etc. in how they treat the less powerful, the one in the less advantageous situation, or the person who appears to be the "worst" party. Lastly, I wonder if the car owner has tried again to reach out to Tesla Corporate Headquarters in a less formal manner. Usually, when two people of the right bearing come together, a solution can be had with less stress and conflict, something of which we could all use.