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Tesla Model 3 not powering up

justinhow

Member
Feb 8, 2021
56
32
Dumfries, Scotland
For 2 days in a row I have unlocked the Tesla and found the 15" display dead and unresponsive. The remote refresh does not work either.
I have got round the problem by holding down the 2 scroll wheels for 10+ secs and then the system has rebooted and all seems fine.
Is there anything I should try or diagnose myself before I speak to a Tesla SC?
This is a new March 2021 MIC LR
 

davidmc

Active Member
May 20, 2019
1,495
1,552
Leicester
For 2 days in a row I have unlocked the Tesla and found the 15" display dead and unresponsive. The remote refresh does not work either.
I have got round the problem by holding down the 2 scroll wheels for 10+ secs and then the system has rebooted and all seems fine.
Is there anything I should try or diagnose myself before I speak to a Tesla SC?
Have you left it a few mins or is it like this for a long time?

Mine is like this on first wake-up after it's been sleeping. It does take a min or two to become responsive. You will hear the fans start and that's when it's woken up and screen then works.
 

justinhow

Member
Feb 8, 2021
56
32
Dumfries, Scotland
Next time I will try sitting in it for a couple of mins and see what happens.
Isn't this a bit odd though having to wait a couple of mins before you can drive the car and also the remote app refresh not working?
 

Jez_GB

Supporting Member
Dec 28, 2019
442
319
Nottinghamshire, UK
Just an update on this.
Tesla are going to swap out the main CPU board in the car. They are picking my car up from my house (and leaving a spare) to take back to Edinburgh and I will then drive to SC to pick up when done.
So far a very good experience dealing with SC/Tesla over this.

Wow - This is not the update I thought you would be posting - I guess they did the remote diag as suggested by @kelvin 660!
 

justinhow

Member
Feb 8, 2021
56
32
Dumfries, Scotland
Wow - This is not the update I thought you would be posting - I guess they did the remote diag as suggested by @kelvin 660!
The 1st line support guy asked me to check whether it would go into drive in the situation where it was dead. However in parellel this got referred to someone who specialised more in the area that was likely to be at fault, and they contacted me to say they looked at the symptoms (and logs?) and quickly came to the conclusion that this was only likely to be explained by a main board fault so not to bother further investigation on my part.
Time will tell.
 
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Durzel

Active Member
Jul 17, 2019
2,833
1,858
Bath, UK
Quite a severe issue there. Glad it's getting resolved quickly for you.

And yes - TeslaMate is pretty cool for spotting things like that. If the car wakes up spontaneously and you know Tesla are aware of a problem or you have an open service request then there's a good chance they've polled it for something.
 
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justinhow

Member
Feb 8, 2021
56
32
Dumfries, Scotland
I just want to add that I am sure few people consider it, but the support from the community (e.g. this forum) is such a big plus when buying a Tesla.
As much as I was interested in the Hyundai IONIQ 5 when purchasing I doubt whether it would have such an active helpful community.
Thanks to you all for this thread and others I have thrown out there!
 

Plagued

Member
Apr 9, 2019
206
152
Uk
I have this issue quite a bit, but it's always after a firmware update. I've not reported it to the SC as for me it always resolves itself after about 2 - 3 instances. Can't wake car, get into car with usual black screen, wait about 2 minutes, give up, hold reboot buttons and then it's fine. If I remember the fans do kick in, which is usually the sign the car has woken, but no controls do anything and nothing's on the screen.
 

justinhow

Member
Feb 8, 2021
56
32
Dumfries, Scotland
I have this issue quite a bit, but it's always after a firmware update. I've not reported it to the SC as for me it always resolves itself after about 2 - 3 instances. Can't wake car, get into car with usual black screen, wait about 2 minutes, give up, hold reboot buttons and then it's fine. If I remember the fans do kick in, which is usually the sign the car has woken, but no controls do anything and nothing's on the screen.
If this is very uncommon amongst Tesla owners it would still suggest a fault which might be worth speaking to Tesla SC about. However I guess it is not too hard to live with either.
 

Adopado

Active Member
Aug 19, 2019
3,294
2,457
Scotland
If this is very uncommon amongst Tesla owners it would still suggest a fault which might be worth speaking to Tesla SC about. However I guess it is not too hard to live with either.

It's not uncommon to happen once in a blue moon to get a black screen for a bit longer than usual but definitely not every time you get into the car.
 

Godsense

Member
Mar 5, 2020
344
181
UK
Good to hear you got a positive response from them.
I can't say I've encountered this, just the usual screen on but doesn't accept input for 10/15 seconds. If I'm in a rush I just fire up the app and it's wiped it's sleepy eyes by the time I arrive
 

Andy_T_73

Member
Jul 22, 2019
167
112
Prestwick
I have this issue quite a bit, but it's always after a firmware update. I've not reported it to the SC as for me it always resolves itself after about 2 - 3 instances. Can't wake car, get into car with usual black screen, wait about 2 minutes, give up, hold reboot buttons and then it's fine. If I remember the fans do kick in, which is usually the sign the car has woken, but no controls do anything and nothing's on the screen.
Yeah get it looked at. Mine had something similar happen just once and they replaced the HV controller. I was going to put it down to a one off glitch but they insisted I came in to get this changed plus the water ingress re-work that affected earlier cars.
 

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