I ordered the lug/hub cover last week and nothing. I sent an email inquiry and received a computer response that was garbage. I sent a cancellation email and no response. There ordering system is a black hole in which stuff goes in but nothing comes out. Too bad Carl Sagan isn't around he could study this black hole in our own solar system. Tesla should either get out of the on line order business or turn it over to someone that knows how to do it. CS on products sold from their site, while very nice once you finally get through, have no follow up and are almost impossible to reach. Over the weekend I had one of two wall connectors fail with an error display. I called the CS number in the manual and was told to leave a message (it was on Sunday and they were closed). On Monday, no call back so I call and get the same message. I leave another call back request. Later, I try again and finally get through to a very nice service person. She discusses some things I should try and then to call her back. I go try her suggestions and they fail to fix the problem. I try to call her back, straight to voice mail. I finally decide to trouble shoot it myself (I'm an engineer), I find the problem and fix it. Despite leaving numerous call requests on their VM, not one call back. I don't know if Tesla can't find enough people, is failing to hire or just isn't really interested in the add ons business and attendant customer service requirements.
