Driving to pickup dinner on Sunday night and I noticed the “Acceleration and top speed reduced” message. No regen brakes and the car just felt/drove weird. Parked in front of the restaurant and grabbed the meal. Got back in to return home and got all these other messages with the worst one being “Unable to drive. Voltage supply too low”. Restarted the screen with the two button hold twice. It got worse. It got mad and completely shut down.
Called roadside and got a tow truck within an hour. It was a flat bed and the dude told me he had it from there and I could go home (it was 10pm Sunday night and I was hungry).
Got a call from Tesla 45 minutes later saying the tow truck driver was having "difficulties" and they wanted to know if I was still with the vehicle.
I said I'd be right there (thankfully it was 5min from home).
Midnight, this guy shows up with a regular tow truck and I didn't realize until now what those wheelie things are on the back but THOSE THINGS ARE COOL!!!
Anyways, they replaced the HV battery and LV battery both under warranty.
What other car manufacturer would have sent a tow truck on a Sunday night, provided me with a loaner the next day, let me swap the loaner the next day for an X because I wanted a larger vehicle and made all repairs within four days for $0????
Hopefully my range doesn't suffer but honestly I'm just super-pumped Tesla came through the way they did.
Called roadside and got a tow truck within an hour. It was a flat bed and the dude told me he had it from there and I could go home (it was 10pm Sunday night and I was hungry).
Got a call from Tesla 45 minutes later saying the tow truck driver was having "difficulties" and they wanted to know if I was still with the vehicle.
I said I'd be right there (thankfully it was 5min from home).
Midnight, this guy shows up with a regular tow truck and I didn't realize until now what those wheelie things are on the back but THOSE THINGS ARE COOL!!!
Anyways, they replaced the HV battery and LV battery both under warranty.
What other car manufacturer would have sent a tow truck on a Sunday night, provided me with a loaner the next day, let me swap the loaner the next day for an X because I wanted a larger vehicle and made all repairs within four days for $0????
Hopefully my range doesn't suffer but honestly I'm just super-pumped Tesla came through the way they did.