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TESLA S 100D DELIVERY EXPERIENCE AT TESLA BURBANK

Discussion in 'Model S: Ordering, Production, Delivery' started by Tezzie, Aug 22, 2018.

  1. Tezzie

    Tezzie Member

    Joined:
    Aug 16, 2018
    Messages:
    48
    Location:
    Southern California
    I picked up my 2018 Model S 100D at Burbank Tesla this weekend. This car was a showroom demo--I don't know which showroom. My salesperson told me there was no damage on the car, and that the price was reduced because it had 264 miles on it. Also, I would be able to take delivery within 2 weeks. Yay!

    But not yay.

    My Tesla Burbank delivery specialist did NOT walk me around the car and have me sign off on its perfection or lack thereof. I looked at the back of the car because I signed the papers at a desk behind the car. It seemed fine. I looked at the driver's side, because I had to get into the car to get an orientation and to drive it. No problem there. The interior of the car, also perfect.

    I drove the car straightaway to Valley Clear Bra, one of two trained and authorized X-Pel Prime PPF dealers with loads of experience with Teslas, so the owner, Dan Gill, could start the paint protection film application on Monday. The process was to take 5-7 days.

    Yesterday, Dan called me about a scrape he noticed on the bottom of the passenger side front bumper. I immediately drove to the shop to see what he was talking about. Needless to say I was horrified, and called my delivery specialist at Burbank. She was out of the office, so I called my salesperson, then texted him a photo. He said the damage looked like it happened when the car was offloaded from the delivery truck.

    Today, the delivery manager at Burbank called to tell me they are not accepting responsibility for the damage. She said they have 3 people inspecting every square inch of the car before contacting me for pick-up.

    I'm posting this in hopes that my bad experience with the Tesla Burbank delivery team will help someone else.

    Lessons Learned:
    1. I should have insisted on walking around the entire car to inspect it. I feel stupid, because I trusted the delivery specialists to check everything. I expect more from ANY car that costs as much as this one!
    2. The owner of Valley Clear Bra didn't see the damage on the car when I dropped it off, either. It's in kind of an unusual and awkward spot that you'd have to really look for. Also, he started the PPF application on the top of the car and worked his way down. He only noticed the scrape when he raised the car up to do the bumper. So, we should have done the same walk-around that a rental car company would do before releasing a car to the customer.
    3. That said, the owner of Valley Clear Bra is taking care of everything for me, since Tesla Burbank isn't. He's taking my MS to have the damage repaired by a reputable body shop specializing in luxury cars.
     

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  2. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,830
    Location:
    Baton Rouge
    How do you know the people you dropped it off with didn't damage the bumper?
     
  3. Tezzie

    Tezzie Member

    Joined:
    Aug 16, 2018
    Messages:
    48
    Location:
    Southern California
    Yes, @tpham07 that's the thing–I don't know. But if a walk around and sign-off on the condition was done at Tesla Burbank, I would know for sure and wouldn't be in this position. My bad, in the end, since it's my car. Caveat Emptor. :(
     
    • Like x 1
  4. Vic_F

    Vic_F Member

    Joined:
    Mar 8, 2015
    Messages:
    189
    Location:
    Roseville, CA
    I had my son and wife with me and we spent a good 15-20 checking everything and found multiple small items. They are all on "due bill" to be fixed. I have had several new cars in my life and all have had minor items to be fixed. Always check before accepting delivery!
     
    • Like x 1
  5. aznkukuboi

    aznkukuboi Member

    Joined:
    Nov 17, 2017
    Messages:
    38
    Location:
    Bakersfield, Ca
    Okay, I'll make sure to take a long look since I'm picking up at the Burbank one too.
     
    • Like x 1
  6. Tezzie

    Tezzie Member

    Joined:
    Aug 16, 2018
    Messages:
    48
    Location:
    Southern California
    Hopefully they'll be on high alert for doing a thorough walk-around since I mentioned it to them after my unfortunate experience. Service at Burbank manager is Kristin.
     

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