Hello Everyone,
I need some assistance/clarification. I have a private sale Model S (DEC2014) I bought some time ago which had items replaced just last year out of pocket. Originally I had issues with the MCU last November and messages with Tesla who let me know that the MCU was still under a 1 year warranty as the MCU was replaced out of pocket. I have reached out to Tesla over 3 instances of issues with the MCU regarding Bluetooth being dropped, maps freezing, or even the screen just turning blank and I have to reset the MCU. Today they confirmed that the MCU needs to be replaced again, however stated that the only option I have is to purchase the new MCU2 for $1,500. I was very confused and questioned why I would be charged as I have confirmation the unit was replaced with a 1 year warranty back in June last year. The service center employee told me that it is procedure that any private sale vehicle does not carry over existing warranties or any upgrades purchased on the vehicle once it is sold via private party. Can anyone validate this for me, or show me this protocol he is talking about? That seems really ridiculous to me.
I appreciate it.
I need some assistance/clarification. I have a private sale Model S (DEC2014) I bought some time ago which had items replaced just last year out of pocket. Originally I had issues with the MCU last November and messages with Tesla who let me know that the MCU was still under a 1 year warranty as the MCU was replaced out of pocket. I have reached out to Tesla over 3 instances of issues with the MCU regarding Bluetooth being dropped, maps freezing, or even the screen just turning blank and I have to reset the MCU. Today they confirmed that the MCU needs to be replaced again, however stated that the only option I have is to purchase the new MCU2 for $1,500. I was very confused and questioned why I would be charged as I have confirmation the unit was replaced with a 1 year warranty back in June last year. The service center employee told me that it is procedure that any private sale vehicle does not carry over existing warranties or any upgrades purchased on the vehicle once it is sold via private party. Can anyone validate this for me, or show me this protocol he is talking about? That seems really ridiculous to me.
I appreciate it.