Tesla Service - Post Delivery

[PalmBeachPaul]

From what was explained to me, it's mostly exterior cosmetics (paint, dings, scratches, etc.)...stuff that can technically be caused by the owner. All the other stuff (seat alignment, panel gaps, etc.) can be beyond the 100-mile mark.

Ding, Ding, Ding! Correct answer! Tesla will honor any issues that are related to build quality within a reasonable window. They just want to be sure if you get curb rash or a door ding in a parking lot you don’t claim it was on the car upon delivery. Tesla stands behind their great product. It would be nice if they had fewer quality issues but I have a 2 YO M3 and now a new MY with absolutely no regrets.

 

[mark95476]

I brought mine in for service and I picked it up yesterday. Just document things and ask. They understand and want their customers to be happy.

• They fixed the driver's side rear door alignment. It wasn't bad, but I asked and they adjusted it.
• They fixed the rear tail lights alignment. It wasn't bad, but I asked and they adjusted it.
  • Unfortunately, the service tech didn't seat the passenger's side quarter panel/bumper properly so it sticks out a bit and there's a bit of paint marring in the corner. I ordered the factory tow package/hitch so they'll be redoing this during the install.
• They fixed the rear middle seat/headrest rattle.
• They scheduled a follow-up appointment for the following
  • I still have a slight metallic tinging in the back. I don't hear it if I have music on, but I want to get this diagnosed and fixed.
  • I have a headliner wrinkle.

 

[cappelli05]

I brought mine in for service and I picked it up yesterday. Just document things and ask. They understand and want their customers to be happy.

• They fixed the driver's side rear door alignment. It wasn't bad, but I asked and they adjusted it.
• They fixed the rear tail lights alignment. It wasn't bad, but I asked and they adjusted it.
  • Unfortunately, the service tech didn't seat the passenger's side quarter panel/bumper properly so it sticks out a bit and there's a bit of paint marring in the corner. I ordered the factory tow package/hitch so they'll be redoing this during the install.
• They fixed the rear middle seat/headrest rattle.
• They scheduled a follow-up appointment for the following
  • I still have a slight metallic tinging in the back. I don't hear it if I have music on, but I want to get this diagnosed and fixed.
  • I have a headliner wrinkle.

We picked up in Fremont, and have scheduled a service appointment in Fresno, but will be staying in the bay area longer. Did you take yours to the Fremont SC, and if so, did you get a loaner?

 

[Impaler]

Report it to your delivery team via email and have them upload on their internal system so its documented on your car through their portal. I had 26 items, not possible to put on app, I had sent 26 separate emails to my SC advisor and a picture album of all 26 issues to the delivery team.

Sample how I did mines b4 the 100 miles mark.
Model Y PUP Pearl White - Issues

Good luck.

Those are great pics. Man, all these issues have me worried when I go to pick up next Wednesday. I am glad to read this thread, to figure out what to document ahead of time. I'll be walking into the service center to get the rep out soonest if there are any fit/finish issues.

 

[DennyL]

Those are great pics. Man, all these issues have me worried when I go to pick up next Wednesday. I am glad to read this thread, to figure out what to document ahead of time. I'll be walking into the service center to get the rep out soonest if there are any fit/finish issues.

I didn't catch half of the issues when picking up. My car has been at Tesla body shop for 1 month. If I would have known I would have rejected and would have a new one by now.

 

[PatInANutshell]

If it helps, here's what I did...

On the day of delivery, I spent about 1h going over the car in minute detail. I used one of the checklists previously published and followed the instructions from one of the YouTube videos. I used a priority order numbering system to track issues. For each issue I found, I took picture(s) and noted the time (so I could find it easily).

I ended up with 25 issues total. Most were minor, 4-5 were medium, 2 were somewhat more major (a scratch on the panoramic roof for example). I made sure to note paint and other issues.

In the service appointment form in the app, I included the numbers in the description for all the items. I only included 1 pic per issue, but I got the impression the service advisors don't even get to look at the pics anyway, so just a heads up about that. I ended up having to go through all the items in person when I dropped the car off.

I picked up the car today and while there's a couple of issues that seem to have been missed, it does appear as if they made an effort to address my long list of issues. For example, they replaced the door handles after I found 2 had paint chips. They re-aligned the passenger taillight because there was a visible gap when the trunk was closed. You get the idea...

Overall it's not 100% perfect but it's pretty close and overall I am satisfied.

 

[PatInANutshell]

Also, I mentioned this in another thread, but the SA explicitly told me I only had 24h to report issues. He didn't mention anything about milage.

 

[Srad600Volt]

It's difficult for me to wrap my head around this service model. It just doesn't seem to make much sense, and it seems to alienate buyers which isn't the most sound business model. My MY had some delivery issues, which I reported about 12hrs after picking the car up (at night!).

• I sent the relevant information/pictures to my SA and she told me to use the app and setup an appointment with the SC to remedy the issues. I did this on 10/1.
• I received a mobile service appointment for 10/9.
• A few days later I received a TEXT message moving the mobile appointment to a service center and changing the date to 10/21.
• Since no one bothered to talk to me about that appointment (I have plans on 10/21) I moved the appointment to 10/23.
• Today 10/20, I get another text that they can't fix my car on 10/23, and moved the appointment to 11/10.

Again, no discussion, no coordination, they just reschedule it without any communication with me at all. This just feels like a bad game of ping pong...why do they not simply call and talk to you to see when you are AVAILABLE? I've only been dealing with this for a few weeks now and I'm already getting frustrated with their process. It will have been more than 30days I'd have to wait for them to fix delivery issues, assuming the appointment doesn't change again.

I shudder to think what happens when the car has a regular issue/failure requiring service...

 

[Brown1428]

Ding, Ding, Ding! Correct answer! Tesla will honor any issues that are related to build quality within a reasonable window. They just want to be sure if you get curb rash or a door ding in a parking lot you don’t claim it was on the car upon delivery. Tesla stands behind their great product. It would be nice if they had fewer quality issues but I have a 2 YO M3 and now a new MY with absolutely no regrets.

It's always nice to hear from folks that have had good experiences, however, others reading comments like these should understand that Tesla often does not stand behind their products. Accept the fact that any issue that isn't resolved prior to accepting delivery may never be resolved and your experience with Tesla will be much more enjoyable.

 

[beezy]

My ride home from pickup was more than 100 miles... the good news is that I didn’t find any other problems.

Trust me you'll end up finding problems.

 

[astrobill]

All,

I posted elsewhere about the list of issues with my Model Y, picked up in Northern Virginia on 30 Sep. I discovered more issues since then, by the way, which I won't get into.

Anyway, I requested an initial service appointment through the app for 8 Oct....then Tesla unilaterally rescheduled it repeatedly because of delays getting a part. So the service appointment has been repeatedly slipping:

- 8 Oct initially, then....
- 16 Oct
- 22 Oct
- 4 Nov
- 5 Nov...as of today.

Apparently, the main reason for the delay is they needed to order the entire driver's side airbag assembly to take care of gouges in the airbag cover on the steering wheel (the thing with the Tesla logo)...and it keeps getting delayed. I'm really surprised they can't replace just the cover...seems like a poor design, but...ooookaaaay?

So basically, my very first appointment to get real basic delivery problems fixed or replaced is scheduled for over a month after I took delivery, with additional delays very likely. And after each delay, I discover more problems.

Man...I like the car, but what a bummer that you pay around $60K for a brand new car, a rare experience for most of us, and you immediately have to start scheduling service appointments for all the stuff wrong with the car. It's really disappointing and kind of ruins the whole "I've got a brand new car" vibe. I mean...what's the point of having a new car if the first thing you need to do is start setting aside time for service appointments?

And no, my list of issues isn't a bunch of microscopic issues like some of the things I see people posting pictures of on here. I've got pretty significant door misalignments, divots in the headliner, gouges in things, etc. Had I not been desperate for a vehicle (renting at the time), I would've refused delivery.

R,
Bill

 

[Blackmy21]

All,

I posted elsewhere about the list of issues with my Model Y, picked up in Northern Virginia on 30 Sep. I discovered more issues since then, by the way, which I won't get into.

Anyway, I requested an initial service appointment through the app for 8 Oct....then Tesla unilaterally rescheduled it repeatedly because of delays getting a part. So the service appointment has been repeatedly slipping:

- 8 Oct initially, then....
- 16 Oct
- 22 Oct
- 4 Nov
- 5 Nov...as of today.

Apparently, the main reason for the delay is they needed to order the entire driver's side airbag assembly to take care of gouges in the airbag cover on the steering wheel (the thing with the Tesla logo)...and it keeps getting delayed. I'm really surprised they can't replace just the cover...seems like a poor design, but...ooookaaaay?

So basically, my very first appointment to get real basic delivery problems fixed or replaced is scheduled for over a month after I took delivery, with additional delays very likely. And after each delay, I discover more problems.

Man...I like the car, but what a bummer that you pay around $60K for a brand new car, a rare experience for most of us, and you immediately have to start scheduling service appointments for all the stuff wrong with the car. It's really disappointing and kind of ruins the whole "I've got a brand new car" vibe. I mean...what's the point of having a new car if the first thing you need to do is start setting aside time for service appointments?

And no, my list of issues isn't a bunch of microscopic issues like some of the things I see people posting pictures of on here. I've got pretty significant door misalignments, divots in the headliner, gouges in things, etc. Had I not been desperate for a vehicle (renting at the time), I would've refused delivery.

R,
Bill

Don't feel to bad it's not just tesla I purchased a dump truck for my business earlier this season and it was in the shop for the first 3 weeks having repairs done due to manufacturing issues I figure if it happens on quarter million dollar trucks it can happen with anything there's no real qc anymore.

 

[Srad600Volt]

So I'll follow up my previous post with *some* positive resolution. I finally got fed up and called my service center to see why the dates keep getting pushed off. The first call resulted in a "I'll have the team call you back in 45 minutes", which of course they did not. So I called again the next day and got "the service leader will call you back in a few minutes". Eventually, he actually did so. I was told delivery delays were the reason for my service appointment issues and he apologized for not communicating with me about the delays. I would have to wait for two issues to be resolved at the S/C but there were two issues, that could be handled by mobile service. They made a mobile service appointment that was handled well and resolved those issues. Now to wait another 2.5 weeks for the next service center appointment and see if that actually happens.

 

[Srad600Volt]

Just as I said something nice, I went to drive the car today and noticed the mobile tech inflated my tires (without asking me). Only thing was he set the left side tires to 42lbs, and left the other side at 38lbs? He must think I'm off to do some circle track racing. Ha ha...I'll be resetting them all to the same psi once they cool off.

 

[PatinCT]

I had 3 tires at 38 and one at 42 after my last visit... if you want to get me started, my passenger's rear backup light has been out... brought it up 3x.
- before my car went into the body in October for paint issues at pick in June
- as my car was being worked on (reminded them about the reverse light being out)
- right before I picked it up after 2 1/2 weeks for the body work.
- when I picked it up, not done (we didn't have the part)
- they clear coated my windshield and sent a mobile tech the next day, brought it up to him. Said he didn't have the part but would make a note of it and they'd get in touch with me when it came in (never did)
- called on Thursday about my appointment tomorrow to get get my windshield replaced due to the overspray. They noted it again and said they'd do it at the same tim
- got a text today that said the part wouldn't be in but they can send a mobile tech to do it.

So it's taken me since August and still no end it sight for that one item.

 

[j2dang]

All,

Relatively new here to the the TMC forums, just wanted to report my experience so far with the Model Y that I took delivery on 10/12/2020.

I send in a list of corrections to be addressed on 10/13/2020 with 30mi on my "odometer" -- created a list similar to what others have done (attached photo is what i sent in along with my photos) and have a service appointment setup with the Buena Park, CA location for 11/13/2020.

Today is 11/2/2020 and have not received a text message yet from their service team -- left them a voice message last week and this morning just wanting to inquire about my status. On the Tesla app, it states that my appointment is confirmed and being reviewed...waiting for some form of communication by the Tesla team as the "next steps." The only time-consuming fix from what I see with my Model Y is getting the rear bumper replaced as they had painted an extra piece of metal on the bumper that was flagged on delivery day in person with the delivery specialist. The other item would be getting the interior headliner replaced as it was ripped on the corners/scratched.

I just hope they are ordering parts now and not waiting until 11/13 to start the process...with the holidays coming up, really trying to avoid car problems if possible.

Does anyone have any tips/comments on my situation? When does the Tesla Service center typically reach out via SMS being that I'm 2 weeks away from my appointment now...(FYI, the earliest appt. available at Buena Park, CA was 11/13 for a request made on 10/13)

 

[j2dang]

 

[PatinCT]

Update on mine, they didn't replace the windshield and were able to remove the residue. I'm waiting for some strong late day sunlight to make sure (but it looked better). The email they sent me about the right part not being available wasn't quite right. At check in they said "we got the wrong side in" confirming the text, but when it was done they said "we had the right one, all fixed... but we broke a plastic latch cover in the trunk and will schedule a mobile visit to fix it"

 

[Hoowzer]

All,

Relatively new here to the the TMC forums, just wanted to report my experience so far with the Model Y that I took delivery on 10/12/2020.

I send in a list of corrections to be addressed on 10/13/2020 with 30mi on my "odometer" -- created a list similar to what others have done (attached photo is what i sent in along with my photos) and have a service appointment setup with the Buena Park, CA location for 11/13/2020.

Today is 11/2/2020 and have not received a text message yet from their service team -- left them a voice message last week and this morning just wanting to inquire about my status. On the Tesla app, it states that my appointment is confirmed and being reviewed...waiting for some form of communication by the Tesla team as the "next steps." The only time-consuming fix from what I see with my Model Y is getting the rear bumper replaced as they had painted an extra piece of metal on the bumper that was flagged on delivery day in person with the delivery specialist. The other item would be getting the interior headliner replaced as it was ripped on the corners/scratched.

I just hope they are ordering parts now and not waiting until 11/13 to start the process...with the holidays coming up, really trying to avoid car problems if possible.

Does anyone have any tips/comments on my situation? When does the Tesla Service center typically reach out via SMS being that I'm 2 weeks away from my appointment now...(FYI, the earliest appt. available at Buena Park, CA was 11/13 for a request made on 10/13)

2 weeks out is still too far out. You likely aren't going to get a response until a few days prior to your actual appointment. You likely will get an email stating if they've ordered any parts that they think they'll need for your car, and then a day before your appointment you'll get a text from your SA. That text will be your direct comms to the SA so don't delete it.

If this is the full list of items you expect them to repair in 1 visit - good luck. Many of these seems to been fairly straight forward but you'll likely get some push back as "within spec" or some other answer. I was persistent and within 1 month of ownership was in the SC 3 times. All my issues were eventually rectified. Some advisors will BS you and try to not fix anything. The key is to find that one SA that actually gives a crap and lean onto him/her.

 

[Hoowzer]

Trust me you'll end up finding problems.

Folks who aren't finding problems aren't looking hard enough or they're content with the minor flaws. For better or for worse, this forum made me a sleuth at finding all my problems