If that suggestion works, I'll buy a Volt and trade it for a Model 3 as wellMy service has been very good. I am happy to trade you my Volt for your Model 3 so you can go to your local Chevy dealer, which I assume is closer.
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If that suggestion works, I'll buy a Volt and trade it for a Model 3 as wellMy service has been very good. I am happy to trade you my Volt for your Model 3 so you can go to your local Chevy dealer, which I assume is closer.
A Tesla guarantee or an actual guaranteed loaner?What if Tesla started including guaranteed loaner car promise for FSD buyers?
They will sell more FSD for sure.
1.) Is this a serious question? Driving and dealing with Tesla service isn’t working, even if you normally work from home.Let me get this straight:
1. We’re in a pandemic but you have to take PTO to be out of the office?
2. It’s a 3 hour round trip drive to the SC but you want a loaner during a 2-3 hour repair window? To go exactly where?
3. Yes, there are serious customer service issues at some Tesla SCs.
4. Your post doesn’t describe one.
You’re about 8 days in and have acquired comprehensive knowledge of Tesla service quality? Got it!1.) Is this a serious question? Driving and dealing with Tesla service isn’t working, even if you normally work from home.
2.) No he wants a loaner to go home, as Tesla service is very hit or miss on a time and it’s likely to take more than a day than they say.
3.) It’s a systematic problem, although some great people at the local level try their best to overcome
4.) Your post is nonsense
Let me get this straight:
1. We’re in a pandemic but you have to take PTO to be out of the office?
2. It’s a 3 hour round trip drive to the SC but you want a loaner during a 2-3 hour repair window? To go exactly where?
3. Yes, there are serious customer service issues at some Tesla SCs.
4. Your post doesn’t describe one.
Am I looking at this the wrong way? Should I just be comfortable with Tesla bending me over and going in dry? Are my expectations unreasonable? I have gotten valet service and loaner vehicles from Cadillac and Audi dealers for a lot less than this.
So you want Tesla to pay you for your time even though PTO already is? If it's that big of a deal just go sell your Tesla and buy another car from a perfect car company. Or better yet, move next door to the Tesla dealer. One appointment and you pull the "who will pay me for my time" crap. According to your math you make over 150K a year and one day off is something to cry about? Go fix your car and enjoy your day off. I think your expectations are hard to please.
Would Cadillac and Audi have given you valet service at 80 miles away?
I'll be honest, reading some of your posts I would never have bought a car where I was 80+ miles from a place to get it serviced or 3+ hours that's just asking for trouble.
It just doesn't make sense, especially when the product can't really be serviced by independents (unless just tires/brakes) and is sort of pushing the envelope with technology.
Likely wouldn’t have needed to go 80 miles with the built out infrastructure of those brands. Audi roadside assistance is great. But yes, from my experience with Audi, they would have in the case in which you’re 80 miles. Their customer service is a couple levels above Tesla.Would Cadillac and Audi have given you valet service at 80 miles away?
Thank you for your opinion but I don’t see that as a valid argument. There are plenty of other luxury auto dealers that don’t have dealerships every 20 miles and they manage these issues just fine (e.g. by offering Saturday appointments and providing loaner vehicles).
If Tesla can’t service their vehicles within a 20 mile radius of their service centers, they should only sell cars within that same radius. The burden shouldn’t be on the customer. I get it if the car is outside of its manufacturer warranty, but this is a car that’s barely a year old with defects that I can’t have corrected because Tesla won’t offer the same amenities that the other auto manufacturers offer without question.
If Tesla can’t service their vehicles within a 20 mile radius of their service centers, they should only sell cars within that same radius. The burden shouldn’t be on the customer.
Basically no servicing department of ANY manufacturer region to me (and most of Europe) are open on Saturdays.Tesla won’t offer a loaner vehicle or offer a Saturday appointment.
My Audi dealer was a comparable distance away before I made the switch to Tesla and on multiple occasions the dealer picked up my car and left an Audi loaner in its place for an oil change. Necessary? Not at all, at least not for an oil change, but this is the standard in the luxury car world.
My expectations are that an auto company charging luxury car prices provides luxury car service. I think you’ll find yourself surprised that many others expect the same when they shell out $50,000-$120,000 on a car.
Lol, “you knew what you were getting” is now the response?First I need to preface that I'm not a fanatical Tesla zealot, and my posting history reflects that.
Your choice to buy was yours. The burden (or risk) of 80 mile distance is yours. While I appreciate it takes you time to visit the service centers, it's really not their problem or ours.
Basically no servicing department of ANY manufacturer region to me (and most of Europe) are open on Saturdays.
In the US, some Tesla servicing departments are open on Saturday, some aren't.
Not a Tesla-specific characteristic.
I bought my BMW from the dealership in cash. The first time I took it in for an oil change and general servicing, texted me a video they made giving it a walk-around describing the service. Nice.
The second time I took it in, the fuel pump had broke. I asked for a loaner vehicle. They said they'd be happy to rent me one at cost. I showed them the corporate BMW policy that cars under warranty are covered for loaner vehicles. They acquiesced and gave me a rental. When I returned the rental, they gave me a bill. I had to take the bill back to the service advisor to get it nulled out.
So much for luxury service. They also don't work on Saturdays either.
How does a Tesla SC know it's a 2-3 hour repair without diagnosing the problem?Let me get this straight:
1. We’re in a pandemic but you have to take PTO to be out of the office?
2. It’s a 3 hour round trip drive to the SC but you want a loaner during a 2-3 hour repair window? To go exactly where?
3. Yes, there are serious customer service issues at some Tesla SCs.
4. Your post doesn’t describe one.