Anyone have experience filing a warranty claim for Tesla Solar Roof? My roof was installed in January of 2021 and I just suffered my second roof leak since having it installed. The first time was after they tore off my existing roof and installed the underlayment. There was a 2+ week gap between that being installed and the solar tiles actually being installed and I suffered a water leak from the top of my roof after a bad storm. Since Tesla was already on site, they came right away and fixed it and I spoke to my project manager at the time and was advised to submit a receipt with all the materials I had to buy to dry the attic as well as mold treatment/fans, ect.
Now 1 year later, after a blizzard in New England, my attic got hit with snow and as it started melting it leaked through the ceiling of the 2nd floor of my house. I used the app to submit a ticket but if anyone has gone through this I would appreciate any feedback. According to the limited warranty the roof is covered for 25 years as part of "Weatherization Warranty" but only seems to say they will repair the roof itself, not actually cover the damage caused by the leak?
Now 1 year later, after a blizzard in New England, my attic got hit with snow and as it started melting it leaked through the ceiling of the 2nd floor of my house. I used the app to submit a ticket but if anyone has gone through this I would appreciate any feedback. According to the limited warranty the roof is covered for 25 years as part of "Weatherization Warranty" but only seems to say they will repair the roof itself, not actually cover the damage caused by the leak?