iqless
Member
Do you have mobile access to it still? Start honking the horn until they respond.
nothing says amazing customer service like having to honk your car's horn just to get someone to respond to you.
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Do you have mobile access to it still? Start honking the horn until they respond.
That's funny. Honked it once for fun. They've left it plugged into a supercharger, which is annoying.Do you have mobile access to it still? Start honking the horn until they respond. You could also post the number that they were texting from on here and I'm sure a few members would love to message them.
Wow. That sucks!I haven't experienced any auto dealer giving free service to a 2 1/2 year old car without a struggle.
Just trying to think outside the box.That's funny. Honked it once for fun. They've left it plugged into a supercharger, which is annoying.
Anyway, let's talk on Monday. I got stuff way more interesting than a phone number to talk about.
Gotta think outside the box sometimes.nothing says amazing customer service like having to honk your car's horn just to get someone to respond to you.
Patience is a great virtue, too . If you're willing to spend, bridging the gap with an M3 is totally reasonable. I am not willing to spend.
Where do you charge an Audi or a Jag with a quickness?
So far the only solution that has been mentioned is:
Spend all the profit on adding more service center employees.
Question: What charging network would you use as the owner of any other manufacturers EV? I have only taken two short trips in my 17' MS, but the Superchargers made it fairly hassle free. Where do you charge an Audi or a Jag with a quickness?
T
The problems with Tesla are more alarming then the important questions of Customer Service.
1) There are no defined model years - so you can never know when to buy as the value of your investment may plument in a matter of days due to a model or feature change - in my case 10 days after delivery of my Model S in 2016.
One company has been around going on 8 years and the other one has been around 15 years. The 8 year one is still a startup for all intents and purposes but the 15 year one is out of that range. As far as a startup is concerned I've heard that a startup can still be considered a startup up to 10 years but it really depends on how the business is being run.Oh dear!
The "profit" comes AFTER expenditure on capital, materials, staffing and all the other outgoings - not before.
You mentioned that you have been involved with two startups: just how long have they been "startups"? Because Tesla is now well over a decade old and I consider that is out of the "startup" bracket.
I am well aware that probably the majority of owners have had no more than trivial issues but here, as in most arenas, the squeaky wheel gets, if not noticed by the company at least by the outside world. Expenditure in aftercare - especially for something costing as much as a small house in many places - is investment, not a waste. Eliminating important issues people have such as not being able to talk to a knowledgeable staffer, lack of spares etc is the WAY to profit and I am sure we all want to see that outcome.
Here’s a startSo far no one has come up with a viable solution.........
Here’s a start
Open more service centers and hire more staff to work on the cars. Hire receptionists to answer the phone.
Hire a few more quality control employees, reducing issues at the factory before delivery will reduce the load on the service centers.
Put the semi project on hold, too much money needed in order to sell a minuscule amount of trucks. The truck won’t be a high margin product, but it will require a huge capital investment in a product that may or may not be viable at this time.
Delaying the project until the company is more stable will be a good option at this time.
Not really. I think BMW has their own forum on the internet, though.Care to hear about my BMW experience which was so bad I did a swaplease after 2 years and vowed never again....
Care to hear about my BMW experience which was so bad I did a swaplease after 2 years and vowed never