Tesla threatening to cancel order before 30 days of first attempt

[Nerd]

Hello everyone,

I'm a bit confused and annoyed. When notified that my delivery is coming up soon, I decided to put my order (for a Tesla Model 3 RWD) on hold. The website said it will be on hold until October 1st, almost exactly a month from my first delivery attempt. Well I just got notified that if I don't say "I'm ready" by September 18th they will cancel my order. All I'm asking for is another two weeks to figure things out but they make it seem like it's impossible. My order agreement says they may cancel my order if I don't accept an offer within 30 days of the first attempt. It definitely hasn't been thirty days yet they are still trying to force me to hurry up. Is there anything I can do?

Thanks in advance,
Justin

 

[ScottNY]

 

[ScottNY]

View attachment 851121

The delivery agreement you highlighted doesn’t refer to placing a car on hold. The hold confirmation text told you the policy for a hold.

 

[ScottNY]

It sucks that Tesla does stuff like this. It’s like they know they have you by the shorties. You can always reply that you’ll have until 09/17 to have your lawyer take a look at it. Worst that could happen is if they call your bluff. Wouldn’t be worth the legal expense just to pick up another two weeks of hold time (as well as interfering with what you’re already figuring out).

 

[ItsNotAboutTheMoney]

Their standard approach. They want to move your car before end of quarter. Don't care if it's to you or somebody else.

If you can't take it by then, don't. Maybe they cancel maybe they don't. If they do you still have the money.

Options are improving. There are cheaper options out there if long distance isn'ta big deal.

 

[Nerd]

View attachment 851121

> "Per the order agreement"

The order agreement doesn't even mention the word hold. The section I highlighted is relevant.

 

[Tiger]

What's the big deal? There's huge amount of inventory, see for example ev-cpo

 

[Nerd]

Their standard approach. They want to move your car before end of quarter. Don't care if it's to you or somebody else.

If you can't take it by then, don't. Maybe they cancel maybe they don't. If they do you still have the money.

Options are improving. There are cheaper options out there if long distance isn't a big deal.

Yeah this sucks. It doesn't feel like I'm asking for much... just two weeks. The "it's an automated system, I can't do anything" is such a cop-out.

 

[Nerd]

It sucks that Tesla does stuff like this. It’s like they know they have you by the shorties. You can always reply that you’ll have until 09/17 to have your lawyer take a look at it. Worst that could happen is if they call your bluff. Wouldn’t be worth the legal expense just to pick up another two weeks of hold time (as well as interfering with what you’re already figuring out).

Yeah I appreciate the idea. I may try it, well see. I agree that it's not worth the legal expense.

 

[Nerd]

What's the big deal? There's huge amount of inventory, see for example ev-cpo

Sorry, not looking to buy a used car this time.

 

[Nerd]

The delivery agreement you highlighted doesn’t refer to placing a car on hold. The hold confirmation text told you the policy for a hold.

Ugh. The more I think about it, I suppose you're right. The text is the agreement. Thanks again.

 

[EV-CPO]

Sorry, not looking to buy a used car this time.

https://ev-cpo.com lists all New and Used inventory listed on Tesla.com.

 

[Drew0020]

I think you are allowed 1 hold for a max of 2 weeks. This seems pretty fair to me. Once my car came off hold I received a text from Tesla and was able to reschedule the delivery appt very easily via text (not their online system). They seemed to be very accommodating and did not cancel my order.

 

[JoseATT]

On Wednesday I got the same letter as the OP. With the same date 9/18 to remove the hold. I had refused a car in Late August that needed the hood and bumper repainted. Got the same VIN reassigned so they put me on hold until 9/9 to ensure the rejected car was delivered or moved to internal use. The email/letter "auto cancel" was generated after someone pushed my hold out 1 year per the advisor I spoke to on the phone. This 9/18 date is less than the 30 days noted above, just as an FYI.

 

[MR F]

@Nerd, did you hit “I’m Ready” and, if so, what was your new EDD?

 

[Nerd]

@Nerd, did you hit “I’m Ready” and, if so, what was your new EDD?

I’m planning to hit that button this evening. I’ll let you know when it gives me an estimate.

 

[Nerd]

I’m planning to hit that button this evening. I’ll let you know when it gives me an estimate.

Just hit the button: November 30 - January 11.

But honestly, I don’t trust it that much.

 

[JoseATT]

Just hit the button: November 30 - January 11.

But honestly, I don’t trust it that much.

Just did the same. I got "Estimated delivery: Dec 2022"

 

[MR F]

@Nerd @JoseATT I know someone that hit the button yesterday, had a November estimate and then later in the day got a VIN for September delivery. Please post the next update yours has?

 

[MP3Mike]

My order agreement says they may cancel my order if I don't accept an offer within 30 days of the first attempt.

Did you miss the other section of the order agreement, where it says you only have 90 days from your order date:

That sort of gives them an out to cancel your order whenever they want, since everyone's order is more than 90 days old.

And I just looked at the current order agreement, dated 9/15/2022, and they have made some changes:

New orders now only have 14 days to pickup:

And the other section leaves a lot to interpretation:

How long until you are considered unresponsive?