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I'm with you there... we've been raised with a "customer is always right" mentality, and while I do agree with that sentiment, I think businesses are starting to turn away from that (sadly).Wow, you got me feeling sorry for Tesla! They could sell the car and move the order to a different car in a month. You call this customer service? Looks like the "customer is king" is long gone according to you scenario anyway.
Wow, you got me feeling sorry for Tesla! They could sell the car and move the order to a different car in a month. You call this customer service? Looks like the "customer is king" is long gone according to you scenario anyway.
After having two windows open (Model 3 and Model x) I ordered the wrong car. Yes, How stupid can I be? Well this time it is costing me $250.
I attempted to get it straightened out but to no avail. The answer was cancel the order, forfeit $250 and write a new one.
Well I am as stubborn and Tesla is arrogant. After a couple of phone calls seems it's policy and nothing can be done.
So I am donating my $250 to the one of the richest men and purchasing a different electric car.
Agree. Build, delivery and keep the process going to maintain the software and R&D for Tesla and owners.Customers should "Figure things out" prior to placing their order. People have complicated lives, but Tesla has simple marching orders. Build the car...Deliver the car.
King? The customer has been a Joker since at least 2000 or so.Wow, you got me feeling sorry for Tesla! They could sell the car and move the order to a different car in a month. You call this customer service? Looks like the "customer is king" is long gone according to you scenario anyway.
So true. I've had to deal with TMobile recently and their sales phone number goes to competent, US-based reps... but service goes overseas.King? The customer has been a Joker since at least 2000 or so.
It's not just Tesla. Companies that once took pride in their levels of customer service now see it as a cash sink, and want to minimize costs or eliminate it entirely, and let the customer fend for themselves to the extent the law will allow.
Totally agree. The last two years companies didn't need much customer service, as shortages, easy and free money just increased demand artificailly. Thus Customer service for most organizations are not a "profit center:, since they do not booking revenue directly.King? The customer has been a Joker since at least 2000 or so.
It's not just Tesla. Companies that once took pride in their levels of customer service now see it as a cash sink, and want to minimize costs or eliminate it entirely, and let the customer fend for themselves to the extent the law will allow.
That would be a good strategy to offer a delay for an upfront non-refundable fee. Call it a storage fee, have the customer pay for it in full and store it off-site. Tesla is not in the vehicle storage or lay-away business, they are in the business to book revenue and make more vehicles.It not only creates logistical problems to delay orders, it costs Tesla a lot of revenue. I think they should just charge a non-refundable $500 for the first two-week hold, then $1000 for the next two weeks, and so on. Paid upfront.
Especially with wait times as long as they are, it's hard for me to understand "I need more time". For someone to wait 6 months for the vehicle, then finally it's ready and they ask for more time and Tesla gives them 2 weeks, and then they're *still* not willing to take delivery... absolutely Tesla should cancel the order.
I've never heard of anyone asking a traditional dealership to hold a car for a month.
They did tell you, in the order agreement.I just want to pay for the car and pick it up Saturday. I don't understand why this isn't a simple request to honor. The only thing I can think of is they want to make the current quarter better at the expense of the next quarter. At no point during the entire process did they mention I had to pickup this qtr until after I scheduled the pickup.
It was "presented" to you before you paid your $250.I read that, it was posted to me after I ordered.
You should have waited until June 30 in the pm to order your car. You would have "locked" in the price and would not be able to take delivery until after.So, I was told I could cancel my order and they might refund my $250 deposit. OK, so I placed an order for a new car this morning and maybe I'll have to pay $250. Maybe not. Any way, the order says the est delivery is Jun 29-June 30. Not 3 days. I don't think 3 days is the issue. I think they're forcing everyone to buy in the current qtr. And I read the agreement and it stated take delivery within 3 days. This is getting absurd. I want to just buy a car and get it July 1 so I can get a 2500 state excise tax rebate and they're doing everything they can to stop me. It has no negative effect on them outside of filling in a few lines on a form.