Rockster
Active Member
We had our model S battery replaced under warranty with a factory refurbished one at about 90,000 miles and it restored our range to factory new. We are thrilled with our refurbished battery.
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Does nobody bother to read anymore? The warranty is not that long. Here are the relevant bits:
“The decision of whether to repair or replace a part or to use a new, reconditioned, or remanufactured part will be made by Tesla, in its sole discretion.”
And:
“If your Battery or Drive Unit requires warranty repair, Tesla will repair the unit, or replace it with a new, reconditioned or remanufactured part at the sole discretion of Tesla. The warranty replacement may not restore the vehicle to a "like new" condition, but when replacing a Battery, Tesla will ensure that the energy capacity of the replacement Battery is at least equal to that of the original Battery before the failure occurred ”
I’m not surprised Tesla is not offering a new battery. The reason they have the above warranty policy and that they apparently don’t want to sell you a new battery is likely that they need them all for new cars.
Does nobody bother to read anymore? The warranty is not that long. Here are the relevant bits:
“The decision of whether to repair or replace a part or to use a new, reconditioned, or remanufactured part will be made by Tesla, in its sole discretion.”
And:
“If your Battery or Drive Unit requires warranty repair, Tesla will repair the unit, or replace it with a new, reconditioned or remanufactured part at the sole discretion of Tesla. The warranty replacement may not restore the vehicle to a "like new" condition, but when replacing a Battery, Tesla will ensure that the energy capacity of the replacement Battery is at least equal to that of the original Battery before the failure occurred ”
I’m not surprised Tesla is not offering a new battery. The reason they have the above warranty policy and that they apparently don’t want to sell you a new battery is likely that they need them all for new cars.
Apparently you are one of those people that doesn't bother to read. This is not warranty related, it is an insurance claim and thus that language you quote is not applicable. Many insurance policies specify new replacement parts only. Read your policy.
Mine does specify paying for new parts. Tesla refuses to sell a new battery. Nor can I seem to get an estimated trade in value from them, once repairs are completed, so I can include a diminished value amount.
I like my car, but given their size, it’s time for them to start acting like a mature company.
May I ask what insurance you use? Having them specify only new parts is amazing!
For anyone confused, one of OP's most recent posts is this:
"A drive shaft cam off a truck in I-95 and punched a hole in it."
This will indeed be an insurance thing, not necessarily a Tesla thing. You can double-check the details of your policy, but it's entirely normal to use remanufactured/refurbished parts of equivalent performance. Some repairs under insurance also come with their own additional warranties.
Even if this was a non-insurance warranty replacement, Tesla's stated warranty policy is to use something of equivalent capacity at minimum. This could be new or refurbished. You pre-replacement part was used, after all.
I've had a policy that requires OEM parts for repairs, I can't remember if it also specifically noted "new" as well.
Do you know this or are you speculating?Guaranteed "like new"... no. Guaranteed "like what's being replaced"? Yes, of course.
I totally understand where @ZoomsansVroom is coming from... it's shocking to many when they learn that insurance repairs are done often with remanufactured or recycled parts. This isn't a Tesla thing, but an insurance thing.
You of course have the ability to request a new part -- and pay the cost difference yourself. That /would/ be a conversation between you and Tesla.
But all insurance is required to do is return your car to as it was; not necessarily use new parts. They use remanufactured parts wherever possible.
It's infuriating, sure, but that's the reality of the situation.
Do you know this or are you speculating?
I’ve never seen an insurance plan that requires brand new parts. If such exists, I’d love to see one.
Your insurance company may offer new OEM parts as an endorsement to the policy.I’ve never seen an insurance plan that requires brand new parts. If such exists, I’d love to see one.
Maybe I’m missing something here. Why is insurance involved? Is the battery defective due to a manufacturing defect or did it get damaged?
For anyone confused, one of OP's most recent posts is this:
"A drive shaft cam off a truck in I-95 and punched a hole in it."
See: