Do you think they will even comment on this at all?
I almost think Tesla believes that communication is essentially a symptom of some other Tesla problems so it's not necessarily as important.
They may think that. If they think that,Tesla is
wrong.
For instance, the ludicrous situation where I got the runaround because Tesla didn't understand the concept that someone might be buying a Tesla as their first car, and need a VIN number to get insurance... that is 100% communication. Communication is the
ONLY aspect of the problem.
The time when I had to call four times to get my service issue written down correctly -- was 100% communications.
The time when they sent Mobile Service out without the replacement wiper parts they needed (which I had told them they needed) -- then sent me *
two* of the replacement part before sending Mobile Service out again -- that's 100% communications. They made an unnecessary visit and then sent an extra part due to failed internal communications.
There is nothing to these problems *
except* the communications.
So they would rather throw the money on fixing the underlying issue like parts delays or service or delayed paper work.
Delayed paperwork IS a communications problem.
That's the thing, there is no underlying issue in a lot of these cases -- the issue is communications full stop.
Tesla is magnifying the communication problems by having these real problems.
True, problems like parts shortages magnify the communications problems.
With the delivery dates -- there may well be some transportation and parking-lot-shortage issues, but 99% of the problem is communications. Many people would be happy if Tesla could just arrange a date with them, in advance, and then stick to it. If the different departments inside the company were communicating with each other properly, this would be possible -- the person communicating with the customer could say "They'll be making a batch of your configuration on XXX date, shipping to your area on YYY date, we should be able to deliver on ZZZ date", and then they would deliver on that date most likely. The customer-facing person has none of this information, because of failed internal communications.
The problem is that these communication problems go on so long and get very visible and there isn't enough people putting out these fires (at least from what i can see).