FC - when you say this is the most important post - I take note.
Firstly, I haven't previously weighed in on this - partly because I am a super bull and prefer to talk the stock up than down. I have said it now..
Secondly, happy to setup 2 new threads?
1) Communication issues related to Service
2) Non-communication Service issues
Does this cover it? Both in Investor section to keep the horde away? Do we really need one on non-service related service issues?
Some ideas:
1) More buttons on the app to request specific service ranger. One for s/w related, bodywork related etc. Call assistants can then be specialists. Ranger / vehicle can be specialist.
2) Ideally combined with 1), Tesla could suggest (via app) when they can come to you to minimise ranger travel
3) Tesla know the location of the car and it's usual schedule. They should be able to predict that carrying out the work at your place of work is good for all.
4) Request upfront call out charge for ranger call out - refundable if genuine and in warranty. Make ranger a premium service that you mostly get for free.
5) Building on 1), could you have buttons on the app that stem from detailed questionnaire etc. Why can't I have a ranger turn up to try to fix my nearside wing mirror and if not fixable replace with a part he is carrying based on me telling the software directly.
In short, Tesla should do what they know best - software solutions to fix real problems combined with the genius idea of a ranger. Human interaction is not desirable IMO anyway. Turn the threat into an opportunity. Attack is the best form of defence. If they can make this work, Tesla have yet another "not a moat". This and more will be required at some stage - Tesla Network vehicle should be able to diagnose fault and drive to a safe place to be fixed by a robot eventually.