davecolene0606
Member
My anecdotal experience is that Tesla does quite a bit of service that is chalked up to “goodwill”. Definitely a good thing for PR and IMHO a wise decision when launching new and untried tech. They have also asserted that a large chunk of service calls result from AP issues that turn out to be user error. This is burning up tech time which is expensive as well. Management of parts inventory is a point for improvement as well.Congratulations to everyone who held on and especially those that bought during the darkest days! This is a small victory for us, but Tesla still has work to do.
After looking at the Q3 update I realized they improved margins on service to from -22.8% to -21.7%, but still lost ~$119 million in that area, I'm trying to figure out why Tesla is losing so much in service, and what is stopping them from reversing that.
I thought in most dealerships service is a major profit driver. What is Tesla doing differently that is costing it so much money?
Is it simply the pricing of the parts? Tesla has the parts priced so low that they are losing money when you add everything else in?
Can they price the parts higher without some backlash if that is the issue? I assume there's some reason Tesla has elected not to increase parts pricing.
Cheers!
-Mike
There are efforts underway in all 3 of these areas to bring under more control. Tesla has always asserted that service will not be a profit area rather, a self sustaining one and we are seeing steady progress in that direction.
Fire Away!