[Tesla wall connector Gen 3] Commissioning Error

[JMcDon1007]

I am sorry to beat a dead horse, but I have scoured the internet and have not found this specific issue.

When attempting to commission my newly installed Gen 3 charger, I used my Mac laptop and connected to the wall charger. However, while connected to the Tesla wi-fi, I enter the IP address http://192.168.92.1. The model and serial number show up, but I just get the spinning wheel and nothing else happens (see attached). It just keeps spinning. Any ideas? TIA.

 

[GtiMart]

Have you tried doing it with a cell phone?

 

[Sawdust_Mike]

I am sorry to beat a dead horse, but I have scoured the internet and have not found this specific issue.

When attempting to commission my newly installed Gen 3 charger, I used my Mac laptop and connected to the wall charger. However, while connected to the Tesla wi-fi, I enter the IP address http://192.168.92.1. The model and serial number show up, but I just get the spinning wheel and nothing else happens (see attached). It just keeps spinning. Any ideas? TIA.

I had the same problem for hours today. Turns out that I had NordVPN app running in the background that was blocking the access. Once I temporarily uninstalled the VPN app, it connected immediately. I was then able to connect the TWC to my local 2.4 ghz WiFi and it promptly installed an update.

 

[JMcDon1007]

Have you tried doing it with a cell phone?

Thank you. Yes, I did. I finally got it to work by separating the signal from my router into two. One being a 2.4 and one being a 5. I assigned my phone to the 2.4 network and then was able to connect the charger.

 

[JMcDon1007]

I had the same problem for hours today. Turns out that I had NordVPN app running in the background that was blocking the access. Once I temporarily uninstalled the VPN app, it connected immediately. I was then able to connect the TWC to my local 2.4 ghz WiFi and it promptly installed an update.

Thank you. I use BitDefender. I had thought of that and ensured it was off, but was still having the same issue. I finally got it to work by separating the signal from my router into two. One being a 2.4 and one being a 5. I assigned my phone to the 2.4 network and then was able to connect the charger.

 

[Harmony Farm 2]

I have the identical problem. I've tried my cell phone, iPad, PC laptop to no avail. Once or twice it seemed to work excepting the rotating circle (trying to connect) and it timed out.

 

[Bradley Biller]

I had the same issue. Tesla support was able to help me. There supposedly is some issue with iOS. Try 192.168.92.1/installation to get started - it works.

 

[Mortis]

Okay, maybe I’m stupid. I updated the firmware without a problem. But, how do I connect the TWC to my network?
It wants to use TeslaWallConnector_8441E5 and not my network name.

 

[Mortis]

I can get to the WIFI prompt and enter my Network and password. Unfortunately, it does not take.

 

[mycroftxxx]

I can get to the WIFI prompt and enter my Network and password. Unfortunately, it does not take.

Keep trying and it may work eventually. Tesla seems to use the same crappy WiFi setup in their cars and the HPWC; I always have to try multiple times to get it to accept the password. I don’t have that problem with any other WiFi appliance.

 

[Mike1080i]

I can get to the WIFI prompt and enter my Network and password. Unfortunately, it does not take.

As mentioned earlier, the WC only supports 2.4 GHz WiFi channels. Although I haven't checked on the latest firmware, last time I tried, mine did not appear to support WPA3 or WPA2/WPA3 mixed, it only accepted WPA2. It also did not appear to support a 64 character hexadecimal pre-shared key, which does work with my Model 3.

 

[Mortis]

I have Eero Routers. I can shut off the 5 ghz but, it still doesn’t take. It is simply maddening.

 

[Den49]

I just completed the installation and commissioning of a Tesla Wall Connector in preparation for ordering a 2023 MSLR next week. I also encountered the same problem as the OP with the spinning wheel and not connecting to the installation page. What ultimately worked for me was to use a WiFi only IPAD, and the thing that I think made it work was to, turn off the switch for "Private WiFi Address" in the settings submenu for my WiFi network on the IPAD. Before I did this the Tesla SSID showed no internet connection which I think was the problem. Hope this helps.

 

[Rocky_H]

Before I did this the Tesla SSID showed no internet connection which I think was the problem.

Well, it will always show that, so that is not the symptom that shows the issue. The wall connector is not a pass-through device that can share an internet connection over to your phone or iPad. So the phone or iPad is just showing you that the wi-fi connection it connected to does not have an actual outside internet connection through it, which it shouldn't.

 

[holeydonut]

FYI I had the spinny circle issue because I used the wrong wire box from a 18’ Gen 3 wall connector with a new 24’ Gen 3 wall connector.

It makes no sense what a dumb busbar with lugs could be doing to cause an error, but the spinny circle went away once I used the correct wire box.

Wall connector - swap or extend?

Hi. We have a Gen 3 wall connector with 18’ cord attached to the wall for my wife’s Model Y. We are moving to a new house and the problem is at our new house, the electrical panel is located on the right side of the garage and about 10’ in so the 18’ cord would not reach unless she backs in...

teslamotorsclub.com

 

[PapaJohn]

I have Eero Routers. I can shut off the 5 ghz but, it still doesn’t take. It is simply maddening.

I had the same issue. I turned off 5ghz but still nothing. I had to change the security setting for the 2.4ghz from WPA3 to WPA2 and it connected right away.