Obviously, it’s not beyond the realm of possibility that journalists conjure up a plan to cast shade on a company using this type of attack but I honestly hope that didn’t happen here.
I agree with your conclusion that TFL Car most likely did not orchestrate the whole thing in advance; however, I'll also point out that, in principle, it would be perfectly reasonable for automotive journalists to deliberately damage a car in order to test how easily it's repaired. That's a perfectly valid test for
any car. The trouble, of course, is that most automotive journalists don't have the thousands of dollars to spend on repairing a single car that would be so damaged, much less the tens or hundreds of thousands to repair every car they review. (Testing just one car in this way would be pointless; you'd need a baseline for comparison, and ideally be able to rank every car by the same metrics.) Thus, this sort of thing isn't done as a matter of course.
That said, back in the 1970s or so,
Consumer Reports did have a "bumper basher" test in which they subjected cars to low-speed (5 mph, IIRC) collisions to assess damage in such situations. Some escaped without damage, but others suffered significant damage. Today, I'd expect all cars to be so damaged; if nothing else, they'd suffer paint damage.
As said above, I think TFL has lost sight of what’s going on with Tesla. The expectation that it should just go into a shop like any other car for a major repair and return the next week seems illogical. As much as haters want to point out Tesla’s differences as faults, we, the loyal, have come to know what makes their cars special. They are limited production performance vehicles that were designed on a clean-slate platform.
I wouldn't call the Model 3 a "limited production" vehicle. According to Carsalesbase.com, Tesla sold
139,782 in 2018 (in the US only). That compares to, for example,
75,957 for the BMW 3-series or
34,311 for the Audi A4 (two cars that are often cited as Model 3 competitors). Granted, it's low sales compared to something like the
909,330 for the Ford F-series pickup trucks or even
343,439 for the Toyota Camry. It's not
that low compared to a Camry, though, and it's actually higher than the
49,534 for the Toyota Prius Liftback, which is a popular trade-in vehicle for the Model 3. I wouldn't expect to wait weeks for a part for a Toyota Prius (although I admit I've never owned one, much less backed one into a concrete wall).
The high safety ratings come at the cost of making body shops wipe away preconceived techniques and outdated methods. We are informed of this and accept.
I've seen plenty from Tesla about the Model 3's high safety ratings, but I don't recall ever seeing anything from Tesla about those safety ratings being linked to long waits for parts or longer body-shop repair times in general. In fact, this thread is the first time I recall seeing any sort of linkage being drawn between the two. If you can provide solid evidence, or even just opinion from a qualified engineer, linking the two, please do so.
Patience on our part for the hypersonic development of these vehicles into the mainstream is necessary. This again we accept.
By definition, anybody who's bought a Tesla has accepted the mix of features in the car, although that's not to say that we have full knowledge of that mix or accept every detail. I for one am nervous about the possibility of encountering a "repair hell" like the one being documented by TFL Car, and was when I bought my car. I am
not happy about it; I merely accept it as the down side to a car that has
other very strong points. Contrary to your previous point, I don't believe that every owner has had foreknowledge of this problem with the car -- you'll pick up on long repair times if you hang out in forums, watch the right YouTube videos, etc., but if your research is shallow, you might not stumble across this information.
Tesla thumbed their noses at known practices in building vehicles and are breaking the mold of a stagnant, plateaued industry.
Yes, Tesla has deviated a lot from standard automotive industry practices and designs; but not everything Tesla has done is good. The door handle designs are not good. The automatic wipers are not good. IMHO, Tesla went a little too far in moving almost all controls to the touch screen. As a company, Tesla has a lot of problems, including poor labor relations, its habit of changing prices more frequently than some people change their socks, and -- most relevant for this discussion -- a problem with parts supply and service. These problems can't be brushed aside as if they were nothing.
That I believe is where TFL lost its perspective (and part of our faith) as “responsible journalists.” Although I’m not a journalist, I would think that being labeled as a “Responsible Journalist” would involve displaying and or examining all angles. There’s no mention of the possibility of the body shop having any ownership in this situation.
I at least partly agree with you on this. Perhaps TFL Car had reason to believe that the body shop did everything right; but if so, TFL Car did not present this evidence. At the very least, they should have shown us the receipts for ordering the back/top glass and discussed why it is that the original glass was broken. (Is such breakage common at
other body shops?) Those aren't the only sources of delay in the repair, though, and reports from other sources, including reports by contributors to this forum, note long delays for receiving parts from Tesla, so I can't agree that TFL Car has been completely reckless in their coverage. Also, even if the body shop bears a lot of the blame,
that shop was approved by Tesla, which means it has Tesla's
explicit stamp of approval, and Tesla must accept some of the blame for the shop's screw-ups.
As I said originally, the whole thing doesn’t pass the sniff test. I don’t think (at least I hope) it wasn’t done intentionally. But, the series was certainly steered away from showing the full perspective. Tommy drove a high torque vehicle into an immovable object. It was not “seemingly minor” as it was portrayed. The safety features that other car manufacturers are scrambling to match absorbed the impact as Tommy continued to accelerate into the wall.
You're spinning it here, as well as speculating. (Why do you say that "Tommy continued to accelerate into the wall?") TFL Car did not present video of the accident, so none of us knows how fast the car was going, much less how other cars would have handled a similar accident. I've been driving long enough to recognize that damage as typical of a parking-lot fender-bender in which nobody's life was in danger (unless of course a pedestrian was caught in the middle). Thus, safety features aren't really at play here, unless the car's design makes it safer at the cost of complicating repairs -- a case that you certainly haven't proven.