Hi all - I need some advice if you don't mind. Here's the story.
I took delivery a little over a week ago. Took note of any issues I wanted fixed and scheduled the service appointment. While I was waiting for the service, I took it in for tinting the 2 front windows, which I regret being so hasty in hindsight. After the tint job, I noticed the passenger window was not flush to the B pillar. I can't confirm if it came like that and I hadn't noticed, or if the tint installer caused it. So I added that issue to the service request. The driver side window actually sits flush to the B pillar. See attached picture.
On service day, my TA immediately called out that tinting could void any warranty related to the specific part, but he said he would try to push for it. He agreed that it was kind of a weird rule and generally played good cop. Come today, I picked up the car and the TA said the techs refused to do anything about the window and that it meets standards. My hope is that it still forms a seal and water won't get in. I guess I can learn to live with it if it's the only cosmetic issue with the car. Kinda bummed out and kicking myself for doing any aftermarket work to it so soon. I really didn't think tinting would void the warranty on the window.
Should I try another SC? Talk to the same advisor again? Other?
I took delivery a little over a week ago. Took note of any issues I wanted fixed and scheduled the service appointment. While I was waiting for the service, I took it in for tinting the 2 front windows, which I regret being so hasty in hindsight. After the tint job, I noticed the passenger window was not flush to the B pillar. I can't confirm if it came like that and I hadn't noticed, or if the tint installer caused it. So I added that issue to the service request. The driver side window actually sits flush to the B pillar. See attached picture.
On service day, my TA immediately called out that tinting could void any warranty related to the specific part, but he said he would try to push for it. He agreed that it was kind of a weird rule and generally played good cop. Come today, I picked up the car and the TA said the techs refused to do anything about the window and that it meets standards. My hope is that it still forms a seal and water won't get in. I guess I can learn to live with it if it's the only cosmetic issue with the car. Kinda bummed out and kicking myself for doing any aftermarket work to it so soon. I really didn't think tinting would void the warranty on the window.
Should I try another SC? Talk to the same advisor again? Other?