Just got my first flat tire after owning my Model S 75 for a 1.5 years. I called Tesla and they sent out a van and swapped my wheel for a loaner wheel (Burbank, CA). The experience was pretty easy. They'll take the tire back to the service center for repair / replacement.
I thought others might find this part interesting:
The tire was punctured by a rock that wasn't very sharp or pointy. The guy that swapped my wheel told me he's seen unusual things puncture Tesla tires - things you wouldn't expect like rocks and pieces of wood. He told me that since the car is so heavy, unusual objects end up having enough force to poke through the tire. (my car has the Goodyear Eagle Touring tires 245/45R19)
Not sure if others have experienced this before but it was surprising to me...
I thought others might find this part interesting:
The tire was punctured by a rock that wasn't very sharp or pointy. The guy that swapped my wheel told me he's seen unusual things puncture Tesla tires - things you wouldn't expect like rocks and pieces of wood. He told me that since the car is so heavy, unusual objects end up having enough force to poke through the tire. (my car has the Goodyear Eagle Touring tires 245/45R19)
Not sure if others have experienced this before but it was surprising to me...