J
jbcarioca
Guest
I wish I could disagree. Based on my current experience taking delivery on my new P3D+ I must agree. They lost my tradein, only finding out when I sent them the original tradein documents, miscalculated taxes for my area, and missed a number of other points. Every single person seems to be desperately trying to do a good job but they're all confused, not very well trained and swamped with work. That is not unusual for operations that have ramped up so very quickly but...we expect better from Tesla. I remain optimistic that all this will be sorted quite rapidly but, from Norway to San Francisco massive overloading is not engendering good feelings. In retrospect I'm not at all certain that layoffs were such a good idea.This is basically my investment thesis on Tesla.
Let's face it: the company's a mess. Internal communications are completely borked; the left hand never knows what the right hand is doing. Their IT department is extremely disorganized to the point where it's seriously damaging software quality. Most of the software on the car is pirated because they never bothered to check the terms of the open-source licenses. Their legal department is beyond terrible, managing to lose a libel case in "libel paradise" England. They aren't even able to keep track of motor vehicle registration rules in all 50 states. HR has been so badly mismanaged that bad actors are placing themselves into management and firing the decent people (yes, I think we now have enough documentation to be sure that this is happening in some departments) -- while this is pretty normal for any large corporation, it's still bad. Management seems to be so disorganized that they can't figure out where they need service centers (despite people yelling at them about it for five years). Delivery logistics seems to be quite beyond them, and customers have even been given cars of the wrong color.
But where's the competition? There isn't any. I follow all of it closely, and everyone else is making *bigger* mistakes.