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Unable to drive - Authentication required
- Thread starter DCEV
- Start date
Wol747
Active Member
Same thing here! The last couple of days, since the update, the door handles don't present when unlocking the car: before, they did.
Thanks DCEV for posting this. I have a 2016 MX and finally needed front brakes replaced after 64K. When I went to complete the touches pickup, I had the dreaded, "Unable to drive - Authentication required" displayed. I went into the SC and the tech said just double click your fob and you will be good to go, and sure enough that worked. However, I kept getting the alert every time I entered the vehicle. My settings had passive entry disabled by the SC. Enabled it and corrected the issue! Seems like others thought it may be due to an update, but mine was definitely SC that disabled it.
Cheers!
Cheers!
I had same problem with my 2014 Model S. My driver's outside door latch quit functioning three weeks ago (would present, but not allow pulling open from outside), and to save the door latch motors from future unnecessary activity, I turned off the auto-present, but not the passive entry, while waiting for the arrival of the suggested replacement door handle unit. Then yesterday the door latch miraculously began functioning normally. But when I entered the car today I got the above instructions. Having never used the key fob for anything and thus not memorizing its functions, "press the keyfob" was puzzling, though now I assume it referred to the double click of its "roof" for "unlock." The lock icon on my phone app was unlocked, so I locked and unlocked it again, and the car let me drive. After that trip, I found the above useful advice, and indeed pressing the brake was necessary to even see that "passive entry" could be turned on in the Safety and Security area. I clicked off the auto-present again in hopes of saving wear and tear on the other three door handle motors (they open when I get near the car in the garage even when I have no plans to drive). So far, so good. I will see if my car alarm goes off tomorrow when I try to enter the car. I wonder if that door handle needs to be replaced at all?
RyanS
Ka-chow
Thanks for posting the solution. I encountered the same issue after picking up my car from SC for emmc recall service. Basically, SC erased everything. Tried everything and nothing worked until I saw your post. Thank you, thank you.
Had same issue after taking it for service. Puzzled until I found this thread. SC must have turned off passive entry - I did an after hours pickup so maybe that was why. They probably should tell us when they flip these switches though. I almost set up another SC visit (since it is seemingly impossible to get a Tesla service person to speak to us by phone to address these kinds of things) - would have been a waste of time and $ for all.
Just got my 2018 MS 100D back from the Service Center after the four year maintenance session. They messaged me to say: "We are piloting a keyless service and do not need your key."
When I picked it up, I used the app to open the door. Trying to start I got the "Authentication Required" which I assumed was needed because of the keyless service 'feature'.
When "Authentication Required" continued, I decided it was a fob battery issue and changed both fobs. Still getting the message...
Finally, I got smart and checked TMC. Thank you all for documenting what Tesla does not!
When I picked it up, I used the app to open the door. Trying to start I got the "Authentication Required" which I assumed was needed because of the keyless service 'feature'.
When "Authentication Required" continued, I decided it was a fob battery issue and changed both fobs. Still getting the message...
Finally, I got smart and checked TMC. Thank you all for documenting what Tesla does not!
I got this error after getting my car back from Tesla Service. They left my key in the glove compartment and I used my iPhone to unlock the car. So far, so good. But it was in this mode. I eventually found this thread and figured out how to set passive entry. My handles auto present again and I don't get the authentication needed error anymore.
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