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Mystery solved.
It was "Passive Entry" somehow being turned off in the car. I have no idea how this got turned off, as it's not easy to access the setting. You actually need to have the car in Park and press the brake pedal to toggle this setting so this is why it wasn't obvious. The option to auto present door handles was already selected but is overridden by the "Passive Entry" setting.
The thing is I don't remember ever toggling this setting so I wonder how this happened. Could it have been a software update?
This has got to be the most confusing error message in the Tesla software though. Rather than...
Unable to drive - Authentication required
Press keyfob or unlock with Mobile App
It should say...
"Passive Entry" convenience features disabled.
Press keyfob or unlock with Mobile App to start car or enable "Passive Entry"
For more details of the side effects of "Passive Entry" being disabled, accidental or not:
Do Not Disable Passive Entry!
On the plus side my keyfob now has brand new batteries and anyone else having this issue will know what to do when this thread is indexed by Google.
do I get to say told you so
Exactly the same problem with my X. Support could only come up with the “Have you turned your off and then on again”, which did nothing.
I’d never noticed the Passive Entry option, nor do I think I ever toggled it off, but it was off.
This started after the update to 36.2.1. I’m wondering if something in the update “flipped that bit”.
Thank you for posting the solution. Had the same issue with my S.
Do not recall toggling the Passive Entry option.
I also had this error message present itself to my 2015 model S85D out of the blue last December (2019). "unable to drive - Authenticaton required Press key fob or unlock with Mobile App". I had it towed to the dealership. They stepped on the brake and hit the FOB twice and problem gone. But only once. I had to do this every time I got in the car. Nothing I tried fixed it, so I just lived with it. Now I see DCEV's post about passive entry being disabled causing that message. I enabled passive entry and the problem seems to be gone! Thank you, sir!
Mystery solved.
It was "Passive Entry" somehow being turned off in the car. I have no idea how this got turned off, as it's not easy to access the setting. You actually need to have the car in Park and press the brake pedal to toggle this setting so this is why it wasn't obvious. The option to auto present door handles was already selected but is overridden by the "Passive Entry" setting.
The thing is I don't remember ever toggling this setting so I wonder how this happened. Could it have been a software update?
This has got to be the most confusing error message in the Tesla software though. Rather than...
Unable to drive - Authentication required
Press keyfob or unlock with Mobile App
It should say...
"Passive Entry" convenience features disabled.
Press keyfob or unlock with Mobile App to start car or enable "Passive Entry"
For more details of the side effects of "Passive Entry" being disabled, accidental or not:
Do Not Disable Passive Entry!
On the plus side my keyfob now has brand new batteries and anyone else having this issue will know what to do when this thread is indexed by Google.
Just took delivery of a '21 Model X a few days ago and it has the same problem for some reason. Thanks for the solution!Mystery solved.
It was "Passive Entry" somehow being turned off in the car. I have no idea how this got turned off, as it's not easy to access the setting. You actually need to have the car in Park and press the brake pedal to toggle this setting so this is why it wasn't obvious. The option to auto present door handles was already selected but is overridden by the "Passive Entry" setting.
The thing is I don't remember ever toggling this setting so I wonder how this happened. Could it have been a software update?
This has got to be the most confusing error message in the Tesla software though. Rather than...
Unable to drive - Authentication required
Press keyfob or unlock with Mobile App
It should say...
"Passive Entry" convenience features disabled.
Press keyfob or unlock with Mobile App to start car or enable "Passive Entry"
For more details of the side effects of "Passive Entry" being disabled, accidental or not:
Do Not Disable Passive Entry!
On the plus side my keyfob now has brand new batteries and anyone else having this issue will know what to do when this thread is indexed by Google.