ayavner
Member
Yes for sure - I basically told them that i had it before the MCU upgrade and don't now, and that apparently it was looking for some sort of account info which I didn't have. He said he had to "escalate" my request and that it should be pushed OTA within a couple of days. This was yesterday, and I just randomly went and looked and its all there, even my favorite Classic Rock Deep Dive channel! And some others I hadn't seen before, probably due to the new MCU2.
I have learned some things I don't put too much detail in the notes on my service request - gives them too much leeway to find an out. Instead, I just get myself in the door with an appointment and then ask to speak to the tech who will be working on it. Not every time, but any time there is a shred of ambiguity. Let me know if you need screenshots, info, etc but basically once I talked to them it got done magically.
I have learned some things I don't put too much detail in the notes on my service request - gives them too much leeway to find an out. Instead, I just get myself in the door with an appointment and then ask to speak to the tech who will be working on it. Not every time, but any time there is a shred of ambiguity. Let me know if you need screenshots, info, etc but basically once I talked to them it got done magically.