Electrph
Member
i believe they are referring to those of us that paid over phone with a credit card not thru paypal ..paypal was no longer option for some of us.. only plaid (ach from an account .. no cc accepted)Taking 2 months to clear the account? That is kinda strange as it is going through PayPal, if you use PayPal you know your funding source could be credit card or it could be your checking account, the party getting paid would not know the difference and they simply get paid. The Billing Department is mainly set up for credit card payment as the first thing they ask is your card number. Strangely the wait time recording is still Solar City and the PayPal account is still Solar City. Tesla could have saved some money by giving cash discount directly to customers instead of using Plaid or PayPal, guess they are too busy to think about that.
also to add my account still shows "make final payment " after almost 2 months .. i asked a tesla rep when on phone for another matter .. she stated my account shows paid since a few days after i paid over phone ...it is only customer portal that shows unpaid