Vger: Your a class act, a true Canadian
... Tesla should compensate you thoroughly for this somehow, as the car put you in a bad situation...lets hope they fix the car, and pay your kindness back with some kindness of their own.
Since I am American born but firmly and permanently an immigrant of Canada, this comes to me as the highest compliment. :biggrin: I am truly delighted by the civility and humility of Canadian culture. Americans could learn a lot from Canadians, if they paused for a few minutes from patting themselves on their "exceptional" backsides.
Back to regularly scheduled programming...
Well, I am truly sorry for those who are still struggling with new or continuing issues with their new Model S cars. That said, I am delighted to report that our "Ruby" has returned to full health and is safely at home gulping electrons after her harrowing and interrupted first road trip.
I cannot say enough about the professionalism, kindness, persistence and efficiency of the Seattle Service Team, newly led by James Maddux, my latest Tesla hero, and founded and overseen by Carl Medlock, my first Tesla hero.
Unlike FlasherZ and various others, S02001 "Ruby" had an actual manufacturing defect, a hardware gremlin. A tiny component of the primary onboard charger module failed "open" and triggered a cascade of safety protection modes in our car. Kudos to "Pete", an engineer on the charger design team, who piped into the furious email traffic flying back and forth between Seattle and Fremont, and around Fremont, on Christmas eve and on Boxing Day, and correctly fingered the offending part. James and his team were able to cannibalize the corresponding part from their designated testing and training car in Seattle, and have us back on the road within hours of the definitive diagnosis.
I have a simple and very inexpensive suggestion to Tesla for how to avoid this single-point failure by such a trivial component, and I intend to send it to them shortly.
In the end, Maggie and I focused on our family, Christmas, our (now more dear) friends in the Seattle area, including ChadS of this forum and his warm and welcoming family. We focused on building an effective relationship with more of Tesla's great people, and being patient with our still maturing new baby. The trip home in our repaired Model S was sweeter and more enjoyable than ever, knowing and appreciating even more deeply what a marvel of creativity and graceful invention it is, even in its lingering imperfection.
Keep the faith people. It is about us as an improving species; it is not about the tech.