I ordered my HPWC two weeks ago. Followed up last week to get the tracking details and they sent me a number that said the parcel had delivered to a random guy in Manitoba. I told them they must’ve got the wrong tracking number and they replied saying it’s got lost with FedEx and they’re sending a new one within 48 hrs. That was last Friday and they haven’t responded to any of my emails since. Driving me crazy, I have an electrician ready to go, but need the HPWC first and I have no idea if they’ve even sent it. Let’s me know if any of you know a phone number for the Tesla store support.
I had 3 people quote, first said it would be about $1000 for the install (carport down to basement, which is a fairly short run), but told me it would be another $1,300 for a charge controller because I would be over the load, unless I ran a 20A line.
Other two didn’t say I need this, but when I asked them to double check I wouldn’t be over the load they did a 180 and said that I actually would need a charge controller.
The guy across my street has his HPWC installed 2 years ago and has recently had to pull it out while selling his house because the city told him it wasn’t done properly, so be careful to get a few quotes and make sure they’re doing it right, a lot of people out there are clueless.