Vehicle Location Not Updating in Nav App

[nu2004]

Hi all,

Just adopted our new 60D today. Have been dismayed to find that the car's location in the Nav app is not updating while we drive (at this point, not at all). When we drove away from the dealership and noticed this I assumed the Nav screen was in some sort of "detail" screen out of which I could exit, but found this wasn't the case. 10 minutes into our maiden voyage, the location did begin to update, but was off by several yards, and the turn-by-turn did not work. There didn't seem to be any option or setting t was misconfigured.

We called the Tesla delivery center and spoke to our Delivery Specialist who recommended a soft reset. That did correct the problem, and voice navigation prompts returned, but only for 2-3 minutes; it quickly stopped updating the location again. After an additional two resets, the location now appears frozen about a half mile from our home, where the car is plugged in. My wife's iPhone app shows that the car is 20 miles away, back where the turn by turn stopped working.

Has anyone else experienced this in 7.1.x? I did a cursory search and found some very old threads from 3.x where people commented that something like this was happening.

Any help is appreciated.

-Ben

 

[Ryan MF]

Nope. Sounds like something service center will have to check if it persists.

 

[nu2004]

I think you're right, Ryan. On a more extensive search including other forums, I've found that a large number of owners have reported this precise issue or others similar to it. Some have reported that it is related to the/a gyroscope (enabling or disabling is the fix, which seems odd), that with a firmware update it was resolved; mostly, for those who had this exact issue it seems the fix was replacing the entire media console.

Womp womp. I understand that a car with this much technology is bound to have bugs, but it didn't even leave the delivery center with full functionality.

If anyone is aware of a user-deliverable software fix, I'm all ears.

Thanks again.

-Ben

 

[mark.lawler]

My Telsa service rep and I keep exchanging emails where he says he can try things remote. However it has been unreliable since week two after delivery. Last step will be to replace the sensor cable that runs from the trunk to the main cpu... Since it crapped out again on me today I'm going to ask that they replace it.

 

[nu2004]

FYI as a public service announcement, for us the issue was a faulty GPS antenna. This was replaced (which involved replacing also the entire rear windshield) and took about two days.

The car now is fantastic. Interestingly, this was treated as a "warranty claim."

All in all, my experience with Tesla has left much to be desired. The level of execution and service from this company is grossly incongruous with what they've charged for their flagship vehicles. The buying process was a headache, and then after waiting several extra days to pick up our car, we received it with an inoperative navigation system. You'd think this would be something they would check out before handing over the vehicle, especially given that there was an additional delay (related to Tesla's bungling of the final price sheet) after our vehicle had arrived at the delivery center.

Our romantic notion of Tesla is dead. I predict a devastating backlash of public opinion against the company when the Model 3 delivery promises begin to fall short, and the delivered vehicles have quality control problems.